Updated: Jul 24, 2026
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| Certification Vendor: | Avaya |
| Exam Name: | Avaya Specialist - IP Office Implement & Support Elective Exam |
| Exam Number: | 132-S-916.2 / 132-S-816 |
| Available Languages: | English |
| Related Certifications: | Avaya IP Office certification track Avaya Aura certification track |
| Exam Format: | Multiple choice |
| Recommended Training: | Avaya Learning Training Catalog Avaya IP Office Implementation Training |
| Exam Registration: | Pearson VUE Avaya Exams Avaya Certification and Learning Portal |
| Sample Questions: | Avaya 132-S-816 Sample Questions |
| Exam Way: | Pearson VUE test center or online proctored exam (availability may vary by region) |
| Pre Condition: | Recommended prior experience with Avaya IP Office systems and basic telephony/networking knowledge. |
| Official Syllabus URL: | https://www.avaya.com |
| Section | Objectives |
|---|---|
| Topic 1: Call Routing and Telephony Features | - Inbound and outbound call routing - Hunt groups and call distribution |
| Topic 2: Security and Access Control | - Network security considerations - User permissions and system access control |
| Topic 3: SIP and Trunk Configuration | - PSTN connectivity and gateway configuration - SIP trunk setup and troubleshooting |
| Topic 4: Voicemail and Unified Messaging | - Message delivery and integration options - Voicemail Pro configuration |
| Topic 5: Installation and Initial Configuration | - System setup and configuration wizard - Licensing and feature activation |
| Topic 6: User and Extension Management | - Extension numbering and assignment - User provisioning and profiles |
| Topic 7: System Maintenance and Troubleshooting | - Monitoring system performance and logs - Fault isolation and resolution procedures |
| Topic 8: IP Office System Architecture | - Control unit hardware and expansion modules - IP Office components and deployment models |
1. Which statement is true about a new installation for Modular Messaging R3.1 with Microsoft Exchange?
A) The Data Collection Tool (DCT) configures the system with Configuration Wizard file and installs all services, configuring the system for basic functionality.
B) The All Tasks Wizard selects software components specified in the Data Collection file and configures the system for basic functionality.
C) Configuration Wizard takes the Data Collection file and installs all services, configuring the system and all settings.
D) Configuration Wizard takes the Data Collection file and installs all services, configuring the system for basic functionality.
2. You are installing a Modular Messaging for Microsoft Exchange system. You receive an LDAP error while attempting to configure the peer directory server using the information about the server that was in the planning forms. However, when attempting to ping the same server by both name and IP address, you receive a successful result in both cases.
What are two reasons that you might receive an LDAP error while attempting to connect to a new peer directory server? (Choose two.)
A) The Modular Messaging Service Account does not have proper permissions in the Exchange organization.
B) The directory server is not properly configured in DNS.
C) The directory server is on a different subnet than the Avaya Messaging Application Server (MAS).
D) The directory server the customer suggested you use is not a Global Catalog server.
3. You have just finished installing Modular Messaging (MM) 3.1 for Exchange and are doing your acceptance testing when the customer approaches and requests that you make sure the Find Me service is running on every MAS. The MM Find Me service does not appear in the list of MM services and there is no configuration item in Voice Mail System Configuration, so you run the setup.exe program to install it but there is no Find Me selection that allows you to install it.
What can be done to ensure that the customer's need for Find Me is met?
A) Not all integration types support Find Me; a different integration type must be used.
B) Enable Find Me at the subscriber level.
C) Find Me was not included with the general availability software and must be downloaded as a patch from support.avaya.com.
D) A new license is needed because the current license does not have the Find Me feature activated for the Voice Mail Domain.
4. A customer asks for details of the number of outgoing calls made by the Modular Messaging (MM) system last week. How would you find this information?
A) Use the Operational History viewer and look for the outgoing call count.
B) Check the Outgoing call records in Port Monitor.
C) Look at the Windows Application Event log event 1531 "Daily Summary of Modular Messaging Software Statistics."
D) Use the Reporting tool and select Port Statistics.
5. For a Modular Messaging (MM) for Exchange installation, the customer provides you with the NetBIOS name of the Active Directory Controller.
Which field in the DCT file would you populate with this information?
A) Exchange Message Store > Peer Exchange Server
B) None, this information is not required.
C) Exchange Message Store > Windows Domain Name
D) Exchange Message Store > Peer Directory Server
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,D | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: D |
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