Updated: Jul 29, 2026
No. of Questions: 65 Questions & Answers with Testing Engine
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The Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance 3308 Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled in Avaya Quality Monitoring R12 Certification. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance 3308 Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance 3308 Exam then he should take this exam.
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance Exam |
| Exam Number: | 3308 |
| Exam Price: | $125–$150 USD (varies by region/provider) |
| Certificate Validity Period: | 2 years |
| Passing Score: | Not publicly disclosed (typically 65%-68%) |
| Exam Format: | Multiple-choice |
| Related Certifications: | 3311 Avaya Contact Recording and Avaya Quality Monitoring R15.1 Implementation and Maintenance |
| Available Languages: | English |
| Real Exam Qty: | 60-65 |
| Exam Duration: | 90 minutes |
| Recommended Training: | Official Avaya Documentation Avaya Contact Recording & Quality Monitoring R12 Implementation Training |
| Exam Registration: | Pearson VUE Registration Avaya Learning Center |
| Sample Questions: | Avaya 3308 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE authorized test centers |
| Pre Condition: | No mandatory prerequisites; recommended 6+ months hands-on experience with Avaya Contact Recording and Quality Monitoring solutions |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
| Section | Weight | Objectives |
|---|---|---|
| Contact Recording Implementation | 30% | - Server installation and configuration - Database setup and integration - Recording policies and storage configuration - Architecture and components |
| System Administration & Maintenance | 25% | - Software updates and upgrades - Backup and restore procedures - Performance monitoring and optimization - Security and access control |
| Quality Monitoring Configuration | 25% | - Evaluation forms and scoring setup - Agent screen capture and synchronization - Permissions and role management - QM architecture and dependencies |
| Troubleshooting & Integration | 20% | - Integration with Avaya Aura/Contact Center - Common installation and configuration issues - Recording and playback problems - Log analysis and resolution methods |
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