Try Cisco : 820-421 valid & accurate questions and answers
Updated: May 30, 2026
No. of Questions: 60 Questions & Answers with Testing Engine
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Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:
1. Which is an example of 'solution benefits described in business terms'?
A) By using remote experts during selling, the customer can add $10M to quarterly revenue
B) A new security policy can reduce risk of a cyber attack on the company's network infrastructure
C) IT staff can be redeployed to projects delayed due to resource constraints
D) A network upgrade can reduce outages by 10-15%
2. You are conducting a project jointly with the customer IT manager for a Customer Division Executive. Which statement is true about presenting recommendations to an Executive?
A) Present ideas which are aligned to the customer's strategy and are realistic to implement
B) Present only the ideas which require the IT manager to seek new budgets / funding
C) Recommendations involving process changes should be presented by the IT manager or another internal employee
D) For all recommendations, include a request of funding to conduct a deeper analysis of benefits
3. What is a business use case?
A) A high level process supporting a goal
B) A way of lowering costs
C) A roadmap to introduce new technology
D) A list of exceptions to be tested
4. Which is true regarding mapping solutions and capabilities?
A) You should ask the customer's IT leader to identify which capabilities they need more details about in order to plan installation activities.
B) You should focus your time and the customer's attention on a few capabilities that make a strong impact.
C) You should allocate your project efforts so you can promote the highest number of solution features in a recommendation to the customer.
D) You should prioritize those capabilities for which Cisco has the biggest competitive advantage over other IT firms.
5. What is an example of a financial benefit?
A) The highest priority impacts available to customers from implementing an IT solution.
B) Estimates of monetary value which the customer could realize after paying for the solution costs.
C) Estimates of value for which the customer finance executive has given you written evidence of agreement.
D) A result that is more important to Senior Executives than mid-level managers.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: B |
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