Try IBM : C2090-045 valid & accurate questions and answers
Updated: Sep 14, 2026
No. of Questions: 40 Questions & Answers with Testing Engine
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IBM C2090-045 Exam Overview:
| Certification Vendor: | IBM |
|---|---|
| Exam Name: | IBM Information Management Front End Tools and Processes |
| Exam Number: | C2090-045 |
| Exam Duration: | 60 minutes |
| Exam Price: | Approx. $200 USD (varies by region) |
| Real Exam Qty: | 40 - 55 |
| Available Languages: | English |
| Passing Score: | 70% |
| Certificate Validity Period: | Not specified / Retired |
| Exam Format: | Multiple Choice |
| Recommended Training: | IBM Official Support Resources |
| Exam Registration: | IBM Certification Registration |
| Sample Questions: | IBM C2090-045 Sample Questions |
| Exam Way: | Proctored online or at authorized test centers |
| Pre Condition: | No formal prerequisites; hands-on experience recommended |
| Official Syllabus URL: | https://www.ibm.com/certify |
IBM C2090-045 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| General Knowledge | 10% | - Information Management product basics - Customer entitlement and licensing |
| Support Tools | 35% | - Flash and product support resources - CCWIN usage and navigation - Technote and CAST database - RETAIN system commands and records - IBM Support Assistant |
| Service Processes & Standards | 25% | - Service given codes and metrics - Problem diagnosis and resolution steps - CRF and DCF documentation - APAR and fix handling |
| PMR Management & Workflow | 30% | - FastPath and escalation rules - PMR ownership and tracking - Transfer between Front End and Back End - OneTeam support model |
IBM Information Management Front End Tools and Processes Sample Questions:
What action must always be performed before submitting a new DCF technote?
- A. Check for duplicate items in CAST or the Technote Database.
- B. Install the DCF Item Creator application.
- C. Ask the customer if they agree to open a technote.
- D. Forward the PMR to the BackEnd.
Correct Answer: A 🗳️
What is the main purpose of ECuRep?
- A. It is the data repository for manuals.
- B. It is the data repository for product Component IDs.
- C. It is the repository for all customer PMR data.
- D. It is the repository for product download.
Correct Answer: C 🗳️
Acustomer needs to know when a product will be out of support.
Where can this information be found?
- A. the Lotus Notes FrontEnd Support teamroom
- B. the taxonomy spreadsheet
- C. the IBM Software Support Lifecycle website
- D. the Tivoli Support Platform matrix webpage
Correct Answer: C 🗳️
What is the IBM Support Assistant tool?
- A. an IBM tool for customer entitlement process
- B. an IBM tool that helps customers resolve issues with IBM software products
- C. an IBM site where customer is able to download software products
- D. an IBM internal tool to open an Enhancement Request
Correct Answer: B 🗳️
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