Try ServiceNow : CSA valid & accurate questions and answers
Updated: Sep 19, 2026
No. of Questions: 528 Questions & Answers with Testing Engine
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Read the ServiceNow CSA Exam Requirements below
To pass this exam, candidates must have completed the ServiceNow Fundamentals course and have at least six months of practical experience with ServiceNow.
Industry experience with database and system administration concepts is also helpful, as is knowledge of IT help desk processes and workflows related to incidents, problems, and changes.
Applicants can take a three-day ServiceNow Basics training course or the ServiceNow Basics training course offered at Now Learning.
Read the ServiceNow CSA Exam advantages below
ServiceNow CSA Exam Certification provides practical experience to candidates from all the aspects to be a proficient worker in the organization.
ServiceNow CSA Exam will be confident and stand different from others as their skills are more trained than non-certified professionals.
ServiceNow CSA Exam has more useful and relevant networks that help them in setting career goals for themselves.ServiceNow CSA Exam networks provide them with the right career direction than non certified usually are unable to get.
ServiceNow CSA Exam Certifications provide opportunities to get a job easily in which they are interested in instead of wasting years and ending without getting any experience.
ServiceNow CSA Exam is distinguished among competitors. ServiceNow CSA Exam certification can give them an edge at that time easily when candidates appear for a job interview employers seek to notify something which differentiates the individual to another.
ServiceNow CSA Exam has the knowledge to use the tools to complete the task efficiently and cost effectively than the other non-certified professionals lack in doing so.
Prerequisites
Those individuals who are planning to take the ServiceNow CSA exam should meet particular requirements. First of all, the vendor requires that the applicants complete the official training course. They can enroll for the on demand ServiceNow Fundamentals course offered on Now Learning, a special online platform developed by ServiceNow. It provides the learners with a wide range of resources, hands-on practice, as well as a convenient framework for managing their certifications. Alternatively, they can go for a three day ServiceNow Fundamentals option offered as Instructor-Led Training (ILT) or Virtual Instructor-Led Training (VILT). After completing the ServiceNow Fundamentals course, one will receive a special voucher code that gives access to the ServiceNow Certified System Administrator test.
The test takers should also be well versed in all the topics contained in the official exam blueprint. This document is available for download on the vendor’s website free of charge. Additionally, they are recommended to have the industry experience associated with database principles & system management; a minimum of 3 months of experience utilizing & maintaining a ServiceNow instance; some level of knowledge of problem, change, and incident workflows as well as IT Help Desk Processes. The working experience in the System Administrator role or access to the ServiceNow administrative applications & modules will be also helpful.
ServiceNow CSA Exam Overview:
| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified System Administrator (CSA) |
| Exam Number: | CSA |
| Exam Format: | Multiple Choice, Multiple Select |
| Exam Price: | 300 USD |
| Passing Score: | 70% |
| Real Exam Qty: | 60 |
| Available Languages: | English, Japanese, Simplified Chinese |
| Related Certifications: | ServiceNow Certified Implementation Specialist ServiceNow Certified Application Developer |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 24 months |
| Recommended Training: | ServiceNow Fundamentals Training ServiceNow System Administrator (CSA) Course - Now Learning |
| Exam Registration: | ServiceNow Training and Certification ServiceNow Now Learning Certification Portal |
| Sample Questions: | ServiceNow CSA Sample Questions |
| Exam Way: | Online proctored exam via ServiceNow certification system |
| Pre Condition: | Recommended completion of ServiceNow Administration Fundamentals training (Now Learning platform). |
| Official Syllabus URL: | https://www.servicenow.com/services/training-and-certification.html |
Target Audience
The ServiceNow CSA exam is designed mainly for the sales engineers, ServiceNow customers as well as partners, and anyone who is seeking to become a certified system administrator.
ServiceNow CSA Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Security and Administration | - User administration and roles - Access control rules (ACLs) basics |
| Reporting and Analytics | - Performance analytics overview - Reports and dashboards |
| ServiceNow Platform Fundamentals | - Navigation and user interface - Lists, forms, and filters - Platform architecture and components |
| Service Management Applications | - Change and request management - Incident and problem management - Knowledge management - Service catalog and request fulfillment |
| Service Automation and Configuration | - Business rules and client scripts basics - Workflows and Flow Designer overview |
| Data Management | - Tables and CMDB basics - Import sets and data loading |
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