Updated: Jul 24, 2026
No. of Questions: 20 Questions & Answers with Testing Engine
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| Certification Vendor: | HP Inc. |
| Exam Name: | Servicing HP Elite Notebook Products |
| Exam Number: | HP3-X02 |
| Related Certifications: | HP3 Series Service Certifications HP Elite Hardware Servicing |
| Passing Score: | 70% |
| Exam Format: | Multiple Choice, Single Answer, Multiple Answer |
| Exam Duration: | 60 minutes |
| Available Languages: | English |
| Real Exam Qty: | 20 |
| Certificate Validity Period: | 2 years |
| Exam Price: | $45 - $60 USD |
| Recommended Training: | HP Service Manuals & Guides HP Partner Learning Center |
| Exam Registration: | Pearson VUE HP Certification HP ExpertONE Certification Portal |
| Sample Questions: | HP HP3-X02 Sample Questions |
| Exam Way: | Online non-proctored web-based exam via Pearson VUE, must be completed within 24 hours of purchase |
| Pre Condition: | HP Partner Portal registration recommended; basic PC hardware service knowledge required |
| Official Syllabus URL: | https://certification-learning.hp.com/ |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Disassembly, Replacement and Assembly | 30% | - Removal and replacement of internal components - Safety procedures and ESD protection - Thermal system and cooling maintenance - Battery, keyboard, display, and system board service |
| Topic 2: Product Overview and Specifications | 20% | - System architecture and component specifications - HP Elite Notebook series models and families - Features, ports, and system configuration |
| Topic 3: Troubleshooting and Diagnostics | 30% | - Using HP diagnostics tools and error codes - Storage, memory, and system performance - Power system and boot issues - Networking, wireless, and peripheral connectivity - Display, video, and audio problems |
| Topic 4: Service Procedures and Compliance | 5% | - Warranty and service policy guidelines - Part ordering and replacement rules |
| Topic 5: Firmware, Software and Security | 15% | - HP system software and driver installation - BIOS/UEFI updates and configuration - HP security features and recovery procedures |
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