Try ITIL : ITIL-4-Specialist-Create-Deliver-and-Support valid & accurate questions and answers

Updated: Aug 14, 2026

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ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Service Delivery: This section of the exam measures the skills of IT Operations Managers and covers the core processes and activities essential for the effective delivery of IT services. It emphasizes the importance of managing service transitions and operations to maintain consistent, high-quality service output.
Topic 2
  • Service Automation and Technology: This section of the exam measures the skills of Automation Engineers and covers the integration of automation and technology in the development, delivery, and support of IT services. It includes understanding how tools and platforms streamline operations and increase efficiency.
Topic 3
  • Culture and Collaboration: This section of the exam measures the skills of Team Leaders and covers fostering a service-focused culture within organizations. It emphasizes collaboration across teams and departments to enhance communication and ensure the success of service-based projects.| :
Topic 4
  • ITIL 4 Principles: This section of the exam measures the skills of IT Service Managers and covers the application of ITIL 4’s guiding principles such as “Focus on Value,” “Start Where You Are,” and “Optimise and Automate.” The aim is to drive operational efficiency and service excellence.
Topic 5
  • Service Design and Development: This section of the exam measures the skills of Service Designers and covers how to design and develop services that align with both customer needs and business objectives. It includes identifying and defining service requirements, designing service components, and ensuring service quality throughout the development lifecycle.
Topic 6
  • Service Performance Metrics: This section of the exam measures the skills of IT Performance Analysts and covers how to identify and interpret key performance indicators and metrics. The focus is on evaluating service effectiveness and making data-driven decisions to improve service outcomes.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-create-deliver-and-support-2693

ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Overview:

Certification Vendor:PeopleCert
Exam Name:ITIL 4 Specialist: Create, Deliver and Support
Exam Number:ITIL-4-Specialist-Create-Deliver-and-Support
Related Certifications:ITIL 4 Managing Professional
Real Exam Qty:40
Exam Duration:90 minutes
Passing Score:70%
Certificate Validity Period:3 years
Available Languages:English, Chinese, French, German, Japanese, Spanish
Exam Price:$500 USD
Exam Format:Multiple Choice, Closed Book
Sample Questions:ITIL ITIL-4-Specialist-Create-Deliver-and-Support Sample Questions
Exam Way:Online remote proctored exam or authorized test center exam
Pre Condition:Candidates must hold the ITIL 4 Foundation certification before taking this exam.
Official Syllabus URL:https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-create-deliver-and-support-2693

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