Try EXIN : ITIL-F valid & accurate questions and answers
Updated: Jun 03, 2026
No. of Questions: 325 Questions & Answers with Testing Engine
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EXIN ITIL Foundation Sample Questions:
1. Which one of the following would NOT involve event management?
A) Monitoring the status of configuration items
B) Intrusion detection
C) Recording and monitoring environmental conditions in the data centre
D) Recording service desk staff absence
2. What is the CORRECT definition of service management?
A) A group of people that manages services to fulfil the needs of users and customers
B) A set of specialised assets for transitioning services into the live operational environment
C) A set of specialised organisational capabilities for delivering value to customers in the form of services
D) A group of events that meet the demand from customers for services that they receive
3. Which of the following is the best definition of service management?
A) The ability to keep services highly available to meet the business needs
B) An internationally recognized methodology to provide valuable services to customers
C) A complete set of all the documentation required to deliver world class services to customers
D) A set of specialized organizational capabilities for providing value to customers in the form of services
4. Which ITIL process is used to restore normal service operation as quickly as possible?
A) Problem management
B) Incident management
C) Service level management
D) Availability management
5. Which of the following are basic concepts used in access management?
A) Personnel, electronic, network, emergency, identity
B) Rights, access, identity, directory services, service/service components
C) Physical, personnel, network, emergency, service
D) Normal, temporary, emergency, personal, group
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: B |
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