Try EXIN : ITIL-F valid & accurate questions and answers
Updated: Jul 27, 2026
No. of Questions: 325 Questions & Answers with Testing Engine
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EXIN ITIL-F Exam Overview:
| Certification Vendor: | EXIN / PeopleCert (ITIL certification owner) |
| Exam Name: | ITIL 4 Foundation Certification Exam |
| Exam Number: | ITIL-F (EXIN legacy: EX0-001 / ITIL 4 Foundation varies by provider) |
| Exam Format: | Multiple choice, Closed book, Computer-based exam |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader ITIL 4 Specialist ITIL 4 Practice Manager |
| Passing Score: | 65% (26 out of 40 questions) |
| Exam Duration: | 60 minutes |
| Available Languages: | English, German, French, Spanish, Japanese, Portuguese, Chinese |
| Real Exam Qty: | 40 |
| Exam Price: | Varies by region and provider (approx. USD 300–500 equivalent) |
| Certificate Validity Period: | 3 years (renewal required under ITIL certification renewal scheme) |
| Recommended Training: | Axelos ITIL Resources (ITSM guidance) PeopleCert Official ITIL 4 Training |
| Exam Registration: | EXIN ITIL Certification Information PeopleCert ITIL 4 Certification Registration |
| Sample Questions: | EXIN ITIL-F Sample Questions |
| Exam Way: | Online proctored or authorized test center (onsite), depending on provider |
| Pre Condition: | No formal prerequisites required. Basic understanding of IT services is recommended. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/itil-4 |
EXIN ITIL-F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| The Four Dimensions of Service Management | - Information and technology - Organizations and people - Partners and suppliers - Value streams and processes |
| ITIL Practices Overview | - Service management practices - General management practices - Technical management practices |
| ITIL Guiding Principles | - Core guiding principles
|
| ITIL Service Value System (SVS) | - Service Value Chain activities
|
| Key Concepts of Service Management | - Value creation through services
|
EXIN ITIL Foundation Sample Questions:
1. Which one of the following would NOT involve event management?
A) Monitoring the status of configuration items
B) Intrusion detection
C) Recording and monitoring environmental conditions in the data centre
D) Recording service desk staff absence
2. What is the CORRECT definition of service management?
A) A group of people that manages services to fulfil the needs of users and customers
B) A set of specialised assets for transitioning services into the live operational environment
C) A set of specialised organisational capabilities for delivering value to customers in the form of services
D) A group of events that meet the demand from customers for services that they receive
3. Which of the following is the best definition of service management?
A) The ability to keep services highly available to meet the business needs
B) An internationally recognized methodology to provide valuable services to customers
C) A complete set of all the documentation required to deliver world class services to customers
D) A set of specialized organizational capabilities for providing value to customers in the form of services
4. Which ITIL process is used to restore normal service operation as quickly as possible?
A) Problem management
B) Incident management
C) Service level management
D) Availability management
5. Which of the following are basic concepts used in access management?
A) Personnel, electronic, network, emergency, identity
B) Rights, access, identity, directory services, service/service components
C) Physical, personnel, network, emergency, service
D) Normal, temporary, emergency, personal, group
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: B |
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