Try Microsoft : MS-220 valid & accurate questions and answers
Updated: Jul 28, 2026
No. of Questions: 107 Questions & Answers with Testing Engine
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Microsoft MS-220 Exam Overview:
| Certification Vendor: | Microsoft |
| Exam Name: | Troubleshooting Microsoft Exchange Online |
| Exam Number: | MS-220 |
| Real Exam Qty: | 40-60 |
| Certificate Validity Period: | 2 years |
| Exam Duration: | 150 minutes |
| Available Languages: | English, Chinese (Simplified) |
| Exam Price: | $165 USD (varies by region) |
| Exam Format: | Multiple-choice, Multiple-answer |
| Passing Score: | 700 (scale 1000) |
| Recommended Training: | Microsoft Learn Study Guide |
| Exam Registration: | Microsoft Exam Registration Pearson VUE |
| Sample Questions: | Microsoft MS-220 Sample Questions |
| Exam Way: | Online proctored or in-person at Pearson VUE test centers; exam retired July 31, 2023 |
| Pre Condition: | No formal prerequisites; recommended experience with Exchange Online, PowerShell, and hybrid environments |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/ms-220/ |
Skills measured
- Troubleshoot hybrid and migration issues (10–15%)
- Troubleshoot mail client issues (20–25%)
- Troubleshoot Exchange Online configuration issues (15–20%)
- Troubleshoot mail flow issues (20–25%)
- Troubleshoot compliance and retention issues (25–30%)
Exam MS-220: Troubleshooting Microsoft Exchange Online
Candidates for this exam work with customers and other stakeholders to understand the details of any issues. They also interact with administrators and peers that work with other related technologies.
Candidates should have experience with PowerShell and the Exchange PowerShell module. The support engineer should also have significant experience deploying, managing, and troubleshooting Microsoft Exchange Online environments.
Passing score: 700. Learn more about exam scores.
Part of the requirements for: Microsoft 365 Certified: Exchange Online Support Engineer Specialty
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220
Briefly explain the difficulty of the Microsoft MS-220 Exam
The Microsoft MS-220 exam is a difficult exam, and it requires a good amount of preparation. In order to pass this exam, you need to have good knowledge of the subject, as well as be able to answer all questions correctly. Microsoft MS-220 exam dumps will save your prep time.
The difficulty of this exam can be attributed to the fact that it is quite difficult to memorize all the content that is required. There are many topics which are covered in this exam, and they are not just limited to one subject.
Microsoft MS-220 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshoot hybrid and migration issues | 10-15% | - Troubleshoot mailbox migration batches and failures - Resolve hybrid configuration wizard and connectivity problems - Fix directory synchronization issues - Address coexistence and free/busy sharing problems |
| Troubleshoot compliance and retention issues | 25-30% | - Resolve eDiscovery and content search problems - Address data loss prevention (DLP) issues - Manage retention policies and retention labels - Troubleshoot in-place holds and litigation holds |
| Troubleshoot mail client issues | 20-25% | - Address mailbox settings and calendar sharing issues - Troubleshoot Outlook on the web access and functionality - Resolve Outlook connectivity and profile issues - Fix mobile device and ActiveSync problems |
| Troubleshoot mail flow issues | 20-25% | - Troubleshoot mail flow rules and routing issues - Interpret message headers and message trace results - Address issues with attachments and Defender for Office 365 - Resolve send/receive failures, delays, and NDRs |
| Troubleshoot Exchange Online configuration issues | 15-20% | - Manage mailbox and recipient configuration - Troubleshoot email address policies and accepted domains - Resolve permissions and access control problems - Fix mailbox database and quota issues |
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