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Pegasystems Lead System Architect (LSA) Pega Architecture Exam 86V2 Sample Questions:

1. MyMealth Corporation wants to use the age of the claim to increase the urgency on the assignment so that claims processors work on the most urgent claims first. The claim assignment urgency increases by 1 each day the claim remains in an unresolved status. At any time. My Health has up to 10,000 claims in process. Claims in the PendingProcessing workbasket are subject to this calculation. The application updates the claim urgency daily before the work day begins. AM claims are processed within 30 days.
MyHealth also processes complaint cases from health plan members. Complaint cases use a service level agreement (SLA) to ensure the customer service representatives respond to complaints within 48 hours. All claims processors work in Los Angeles 9:00 AM-5:OQ PM PST.
Which approach satisfies the claim urgency requirement and provides the best experience for the claims processor?

A) Use an advanced agent on a dedicated node to increment the pyUrgencyAssignAdjust value by 1 for every assignment that matches the selection criteria.
B) Use the overall SLA to increment the pyUrgencyAssignAdjust value by 1. Reset the goal date to the following day
C) Use the assignment SLA to increment the pyUnjerncyAssiqnAdjust value by 1 every day the claim is in an open status.
D) Use a declare expression to increment the pytJrgcncyAsp/gnAdjur.t value to 1. When a claim processor opens the assignment, the urgency is increased by 1.

2. Which of the following Skin rule customizations help satisfy the stated requirements?

A) Configure the importance field for each column included in a repeating layout.
B) Configure the style for all application field values, paragraphs, and correspondence records.
C) Configure the Column Layout and specify the width of the sidebar on desktops.
D) Configure the Column I ayout and specify how the sidebar appears on tablets and smart phones.

3. You need to create custom workspaces for the manager and for the Customer service representative (CSR), Also, you are asked to display some properties in custom formats that arc not supported by Pega.
Which approach satisfies these requirements?

A) Identify the functionality required for each portal. Customize the portal either by modifying the section or harness. Use Specialty Components and use XML to pass data.
B) Each access group can use separate portals, harnesses, and sections. Use Specialty Components and use XML to pass data.
C) Create different harnesses for each user's workspace. New portal rules are not needed. Define Specialty Components and use JSON to pass data.
D) Level age the Case Manager and Case Worker as reference points to create new portals, if required. Use Special Components and use JSON to pass data.

4. You oversee a medium-size development team, and some of the team members are new to peg a. What are the most efficient ways to ensure that the rules the team creates adhere to best practices? (choose two)

A) Leverage the rule check-in approval process to review the new team member's changes first.
B) Run Tracer on each rule the new team members check in to identify an failures in rule execution.
C) Use Pega Log Analyzer to identify exceptions associated with the new team members.
D) Have new team members create and run Pega automated unit tests against their rules.

5. Client XYZ Corp implemented Pega Customer Service.
A customer service representative (CSR) needs to launch multiple applications to manually update information to keep dam synchronized across systems. The applications are built in different technologies, decreasing the CSR's efficiency in handling customer requests. The client has a requirement to launch all applications from the PLCJA Customer service application. The client requires that data Mows to and from the Pega Customer Service application to the other applications used by the CSR. Changes made in any one of the systems is reflected in other relevant systems. This results in the CSR handling customer requests more efficiently and spending less time manually updating dependent applications.
Which Pega capability do you recommend to support this requirement?

A) Use Robotic Process Automation.
B) Use Robotic Desktop Automation.
C) Use SOAP/REST services to update the information.
D) Use SQL connectors to update the data.

Solutions: