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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. A Contact Center manager wants a thin-client desktop with a powerful widget-driven approach.
Which three deployments are allowed for Avaya IX ™Workspaces? (Choose three.)

A) One-X Agent
B) Voice Contact Server only
C) Voice and Multimedia Contact Server with Avaya Media Server
D) Voice and Multimedia Contact Server without Avaya Media Server
E) Multimedia Contact Server only

2. A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.
Which solution meets these customer requirements?

A) Avaya Agent Desktop
B) Avaya IX ™ Workplace
C) Avaya IX ™M Workspaces
D) Avaya Callback Assist

3. The Security Manager of the IT department wants to know about the Web Services Security of AACC. Which requests are used by default to access Manager Administration?

A) FTPS
B) HTTPS
C) HTTP
D) HTTPS and FTPS

4. When upgrading existing AACC Systems, which Avaya Engagement AACC package is available?

A) Instant Message
B) Resilience
C) Agent Greeting
D) Geographic Node

5. Media Servers are needed in a SIP-enabled AACC
Which deployment allows the co-resident installation of Voice and Multimedia Contact Center with Media Server?

A) VMware High-End Server
B) VMware Mid-Range Server
C) Physical Entry-Level Server
D) Physical Mid-Range Server

Solutions: