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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. A patient experience professional often engages with patient complaints from marginalized groups. What would be the BEST systemic and sustainable approach to dismantle structural racist practices in the healthcare facility?

A) Develop a formal, hospital-based reporting system to document and respond to racist behavior.
B) Analyze the effect of race and racism on federal funding for disease research.
C) Promote shared decision making between patients, physicians, and hospitalists.
D) Develop partnerships with patients and recognize their ability to educate providers about the impact of race and racism on their healthcare experiences.

2. Which of the following is the MOST effective team structure to improve the patient experience around pain management?

A) Front-line nursing and pharmacy staff, directors, and physician representatives
B) Representatives from the nursing staff and the unit director
C) Physician representatives and pain management specialists
D) Director of pharmacy, patient experience leader, and nursing leadership

3. Which is the MOST reliable way of communicating survey performance to key stakeholders as part of the improvement process?

A) Development and implementation of a comprehensive dashboard for leadership with all care experience performance metrics that are being tracked
B) Development of performance reports by individual teams posted on communication boards
C) Development of an organization-wide dashboard down to the department level shared broadly and regularly with leaders, providers, and staff
D) Development of a list of websites for employees to use in order to access organization and department- level data when needed

4. One of the most fundamental factors in making patient experience improvement a top priority in any organization is the inclusion of which of the following?

A) Executive coach
B) External consultant
C) Experience educator
D) Executive champion

5. Focusing on which departments is a strategy to move overall organizational performance for patient perception of care?

A) Departments that receive the highest number of survey returns
B) Departments that receive the lowest amount of survey returns
C) Departments that focus on ICU patients
D) Departments that focus on medical patients

Solutions: