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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Security28%- Network and application security
  • 1. Firewalls and security appliances
    • 2. Wireless security protocols
      • 3. Encryption technologies
        - Threats and mitigation
        • 1. Social engineering prevention
          • 2. Malware types and removal
            • 3. Data protection and disposal
              - Security fundamentals
              • 1. Permissions and access control
                • 2. Zero Trust concepts
                  • 3. Authentication and authorization
                    Topic 2: Operating Systems28%- macOS, Linux, and Chrome OS basics
                    • 1. Installation and navigation
                      • 2. Command-line operations
                        • 3. System configuration and maintenance
                          - Mobile operating systems
                          • 1. App installation and security settings
                            • 2. Android and iOS configuration
                              • 3. Mobile device management
                                - Windows installation, configuration, and management
                                • 1. Windows 10/11 features and settings
                                  • 2. Command-line tools and scripting
                                    • 3. Device drivers and system updates
                                      • 4. File systems, partitions, and storage management
                                        Topic 3: Software Troubleshooting23%- Operating system issues
                                        • 1. System crashes and performance issues
                                          • 2. Update and driver failures
                                            • 3. Boot errors and startup problems
                                              - Mobile device troubleshooting
                                              • 1. Connectivity and synchronization issues
                                                • 2. Performance and battery problems
                                                  • 3. App and OS update failures
                                                    - Application and security troubleshooting
                                                    • 1. Installation and compatibility problems
                                                      • 2. Application crashes and errors
                                                        • 3. Security-related issues and fixes
                                                          Topic 4: Operational Procedures21%- Safety and compliance
                                                          • 1. Environmental controls
                                                            • 2. Privacy and regulatory compliance
                                                              • 3. Workplace safety procedures
                                                                - IT service management
                                                                • 1. Documentation and change management
                                                                  • 2. Backup and recovery processes
                                                                    • 3. Disaster recovery planning
                                                                      - Communication and professionalism
                                                                      • 1. Incident reporting
                                                                        • 2. SLA management
                                                                          • 3. Customer service techniques

                                                                            CompTIA A+ Certification Exam: Core 2 Sample Questions:

                                                                            Question #1

                                                                            SIMULATION 4
                                                                            Multiple users are reporting audio issues as well as performance issues after downloading unauthorized software. You have been dispatched to identify and resolve any issues on the network using best practice procedures.
                                                                            INSTRUCTIONS
                                                                            Quarantine and configure the appropriate device(s) so that the users' audio issues are resolved using best practice procedures.
                                                                            Multiple devices may be selected for quarantine.
                                                                            Click on a host or server to configure services.
                                                                            If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.




                                                                            Reveal Solution  Discussion  0

                                                                            Correct Answer:

                                                                            Question #2

                                                                            A technician must update a user's laptop to the latest OS. After multiple failed attempts, the technician confirms that the laptop is connected to Wi-Fi and supports the latest update. Which of the following should the technician do next to resolve the issue?

                                                                            • A. Check if the laptop is in airplane mode.
                                                                            • B. Look for unauthorized software.
                                                                            • C. Run antivirus scans.
                                                                            • D. Verify that storage space is available.
                                                                            Reveal Solution  Discussion  0

                                                                            Correct Answer: D  🗳️

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                                                                            Question #3

                                                                            An employee's company smartphone restarts frequently after the employee installs a messaging application. Which of the following should an IT specialist do first to troubleshoot the issue?

                                                                            • A. Wipe the phone and reinstall the application
                                                                            • B. Confirm whether the same issue occurs on a personal smartphone
                                                                            • C. Uninstall the software and check the device for restarting issues
                                                                            • D. Download and install OS updates.
                                                                            Reveal Solution  Discussion  0

                                                                            Correct Answer: C  🗳️

                                                                            Explanation: Only visible for Exams-boost members. You can sign-up / login (it's free).

                                                                            Question #4

                                                                            A company decides to implement a new policy allowing employees to work remotely full-time. The IT department must ensure that employees can securely and efficiently access their work desktops from home. The solution must support real-time application use and data transfer.
                                                                            Which of the following technologies will best meet these requirements?

                                                                            • A. VPN
                                                                            • B. SPICE
                                                                            • C. RDP
                                                                            • D. SSH
                                                                            Reveal Solution  Discussion  0

                                                                            Correct Answer: C  🗳️

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                                                                            Question #5

                                                                            A customer's laptop will not turn on. The customer is distraught and panicking because the laptop contains family pictures that can never be replaced. Which of the following communication techniques is most important for the technician to demonstrate in this situation?

                                                                            • A. The technician should inform the customer about replacement options for an increased cost
                                                                            • B. The technician should project confidence and maintain a positive attitude
                                                                            • C. The technician should provide the customer with the appropriate SLA
                                                                            • D. The technician should be dressed in appropriate business casual attire
                                                                            Reveal Solution  Discussion  0

                                                                            Correct Answer: B  🗳️

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