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CompTIA JK0-802 Exam Syllabus Topics:

CompTIA A+ Certification Exam (JK0-802) Sample Questions:

1. A computer system uses a large CRT. The display is experiencing display issues around the edges. The technician suspects something in the computing environment is causing the problem. Which of the following should MOST likely be moved to reduce the issue?

A) Wireless access points
B) High speed laser printers
C) Unshielded speakers
D) Wireless directional antennas

2. A technician is taking apart a laptop in order to replace an internal part. During this process, which of the following represents a best practice?

A) Label the screws according to where they came from
B) Only perform the work on a plastic counter top
C) Never use a power tool to remove screws from the case
D) When working on the bottom of a laptop, always leave the screen open

3. Which of the following features would be BEST used to recover a lost mobile device?

A) Locator application
B) Remote backup application
C) Remote wipe
D) RFID chip

4. A technician is working on a workstation that is receiving read/write failures when trying to access a particular file. Which of the following commands should the technician use to resolve this issue?

A) FDISK
B) CHKDSK
C) FORMAT
D) DISKPART

5. A technician arrives at a customer's location to do a memory upgrade on a laptop. However, the technician's tools were left in the work van. The customer offers a screwdriver, which they "use all the time" on the laptop. Several screws are stripped on the laptop. Which of the following would be the appropriate NEXT step?

A) Instruct the customer on the importance of using proper tools.
B) Use the screwdriver provided by the customer, being careful not to further strip any of
the screws.
C) Replace the screws with ones that actually fit the customer's screwdriver.
D) Return to the work van and get tools which contain the correct screwdriver.

Solutions: