Last Updated: Jul 21, 2026
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| Section | Weight | Objectives |
|---|---|---|
| Cisco Unified Border Element | 15% | -Configure these Cisco Unified Border Element dial plan elements
-Troubleshoot these Cisco Unified Border Element dial plan elements
|
| Signaling and Media Protocols | 20% | - Troubleshoot these elements of a SIP conversation
-Troubleshoot these H.323 protocol elements
|
| CME/SRST Gateway Technologies | 10% | -Configure Cisco Unified Communications Manager Express for SIP phone registration -Configure Cisco Unified CME dial plans -Implement toll fraud prevention -Configure these advanced Cisco Unified CME features
-Configure SIP SRST gateway |
| Call Control and Dial Planning | 25% | - Configure these globalized call routing elements in Cisco Unified CommunicationsManager
-Troubleshoot these globalized call routing elements in Cisco Unified CommunicationsManager
|
| Mobility | 10% | -Configure Cisco Unified Communications Manager Mobility
-Troubleshoot Cisco Unified Communications Manager Mobility
|
| Cisco Unified CM Call Control Features | 20% | -Troubleshoot Call Admission Control (exclude RSVP) -Configure ILS, URI synchronization, and GDPR -Configure hunt groups -Configure call queuing -Configure time of day routing -Configure supplementary functions
|
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Before taking the exam, you have to master all the above topics. The most rational way to do this is by adopting corresponding Cisco training. These are three programs you can apply for:
During this official course, you will get solid knowledge about how to utilize CU-CM features to simplify the communications system into a modular, lightweight, and reliable collaboration approach. You will also learn about several other features, such as Globalized Call Routing, Cisco Extension Mobility, Cisco Unified Mobility, and many others. Using this course as your guide will bolster your studies for the test. The training is offered in three forms: 5 days of instructor-led classes, 5 days of virtual sessions, or a set of E-learning tools and materials equivalent to 5-day preparation.
This is one more training course that would make you ready for this test. It provides you with all the information you need to know to maintain a simple Cisco Unified Communications Manager and handle the Session Initiation Protocol (SIP) gateway. It encompasses preliminary settings, the management of systems, customer management, media services management, as well as tools used for troubleshooting and maintenance of CU Communications solutions. This program also has a duration of 5 days regardless of its format, which includes the options such as instructor-led, virtual classroom, and E-learning.
If you start from the very beginning, it’s better to first enroll in training for the core test. It lets you prepare for the Cisco CCNP Collaboration from scratch, covering the most basic concepts. During it, you'll prepare for advanced-level positions based on Cisco collaboration technologies deployment and service. You will also acquire the expertise and skills one needs to have to install and deploy common collaboration and networking technologies. Also, it is focused on the areas like configuration, call management, service quality, and other Cisco collaboration applications. It can be followed as 8-day sessions guided by an instructor, 8-day virtual training, or E-learning.
| Section | Objectives |
|---|---|
| Topic 1: VoIP Protocols and SIP Signaling | - SIP trunking and interworking
|
| Topic 2: Mobility Services | - Extension Mobility
|
| Topic 3: Advanced Call Control Features | - Media resources and call treatment
|
| Topic 4: Cisco Unified Communications Manager (CUCM) Call Control | - Call routing and call admission control
|
| Topic 5: Cisco Expressway and Remote Access | - Mobile and Remote Access (MRA)
|
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