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Cisco 300-815 Exam Topics:

SectionWeightObjectives
Cisco Unified Border Element15%-Configure these Cisco Unified Border Element dial plan elements
  • DTMF
  • Voice translation rules and profiles
  • Codec preference list
  • Dial peers
  • Header and SDP manipulation with SIP profiles
  • Signaling and media bindings

-Troubleshoot these Cisco Unified Border Element dial plan elements

  • DTMF
  • Voice translation rules and profiles
  • Codec preference list
  • Dial peers
  • Header and SDP manipulation with SIP profiles
  • Signaling and media bindings
Signaling and Media Protocols20%- Troubleshoot these elements of a SIP conversation
  • Early media
  • PRACK
  • Mid-call signaling (hold/resume, call transfer, conferencing)
  • Session timers
  • UPDATE

-Troubleshoot these H.323 protocol elements

  • DTMF
  • Call set up and tear down
-Troubleshoot media establishment
CME/SRST Gateway Technologies10%-Configure Cisco Unified Communications Manager Express for SIP phone registration
-Configure Cisco Unified CME dial plans
-Implement toll fraud prevention
-Configure these advanced Cisco Unified CME features
  • Hunt groups
  • Call park
  • Paging

-Configure SIP SRST gateway

Call Control and Dial Planning25%- Configure these globalized call routing elements in Cisco Unified CommunicationsManager
  • Translation patterns
  • Route patterns
  • SIP route patterns
  • Transformation patterns
  • Standard local route group
  • TEHO
  • SIP trunking

-Troubleshoot these globalized call routing elements in Cisco Unified CommunicationsManager

  • Translation patterns
  • Route patterns
  • SIP route patterns
  • Transformation patterns
  • Standard local route group
  • TEHO
  • SIP trunking
Mobility10%-Configure Cisco Unified Communications Manager Mobility
  • Unified Mobility
  • Extension Mobility
  • Device Mobility

-Troubleshoot Cisco Unified Communications Manager Mobility

  • Unified Mobility
  • Extension Mobility
  • Device Mobility
Cisco Unified CM Call Control Features20%-Troubleshoot Call Admission Control (exclude RSVP)
-Configure ILS, URI synchronization, and GDPR
-Configure hunt groups
-Configure call queuing
-Configure time of day routing
-Configure supplementary functions
  • Call park
  • Meet-me
  • Call pick-up

Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/claccm-300-815.html

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Official Courses for Cisco 300-815 Exam Preparation

Before taking the exam, you have to master all the above topics. The most rational way to do this is by adopting corresponding Cisco training. These are three programs you can apply for:

  • Implementing and Understanding Cisco Advanced Call Control and Mobility Services (CLACCM)

    During this official course, you will get solid knowledge about how to utilize CU-CM features to simplify the communications system into a modular, lightweight, and reliable collaboration approach. You will also learn about several other features, such as Globalized Call Routing, Cisco Extension Mobility, Cisco Unified Mobility, and many others. Using this course as your guide will bolster your studies for the test. The training is offered in three forms: 5 days of instructor-led classes, 5 days of virtual sessions, or a set of E-learning tools and materials equivalent to 5-day preparation.

  • Understanding Cisco Collaboration Foundations (CLFNDU)

    This is one more training course that would make you ready for this test. It provides you with all the information you need to know to maintain a simple Cisco Unified Communications Manager and handle the Session Initiation Protocol (SIP) gateway. It encompasses preliminary settings, the management of systems, customer management, media services management, as well as tools used for troubleshooting and maintenance of CU Communications solutions. This program also has a duration of 5 days regardless of its format, which includes the options such as instructor-led, virtual classroom, and E-learning.

  • Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)

    If you start from the very beginning, it’s better to first enroll in training for the core test. It lets you prepare for the Cisco CCNP Collaboration from scratch, covering the most basic concepts. During it, you'll prepare for advanced-level positions based on Cisco collaboration technologies deployment and service. You will also acquire the expertise and skills one needs to have to install and deploy common collaboration and networking technologies. Also, it is focused on the areas like configuration, call management, service quality, and other Cisco collaboration applications. It can be followed as 8-day sessions guided by an instructor, 8-day virtual training, or E-learning.

Cisco 300-815 Exam Syllabus Topics:

SectionObjectives
Topic 1: VoIP Protocols and SIP Signaling- SIP trunking and interworking
  • 1. SIP normalization and manipulation
    • 2. SIP message flows and troubleshooting
      - H.323 and legacy protocol interaction
      • 1. Interoperability considerations
        Topic 2: Mobility Services- Extension Mobility
        • 1. User device profiles and roaming
          - Cisco Unified Mobility features
          • 1. Single Number Reach (SNR)
            • 2. Mobile Connect and remote destinations
              Topic 3: Advanced Call Control Features- Media resources and call treatment
              • 1. Music on Hold (MoH) and conferencing resources
                - Quality of Service (QoS)
                • 1. Voice traffic prioritization and DSCP marking
                  Topic 4: Cisco Unified Communications Manager (CUCM) Call Control- Call routing and call admission control
                  • 1. CAC (Call Admission Control) concepts
                    • 2. Call routing logic in CUCM
                      - Dial plan design and implementation
                      • 1. Translation patterns and normalization
                        • 2. Numbering plans and routing patterns
                          Topic 5: Cisco Expressway and Remote Access- Mobile and Remote Access (MRA)
                          • 1. Traversal and firewall considerations
                            • 2. Expressway-C and Expressway-E architecture

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