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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

1. Which of the following would NOT trigger Service Level Management activity?

A) Changes in strategy or policy
B) Standard Changes
C) Service breaches
D) Service review meetings

2. Which of the following is NOT a purpose of Service Transition?

A) To ensure that a service can be managed, operated and supported
B) To provide quality knowledge of Change, Release and Deployment Management
C) To plan and manage the capacity and resource requirements to manage a release
D) To provide training and certification in project management

3. Implementation of ITIL Service Management requires preparing and planning the effective and efficient use of which of:

A) People, Products, Technology, Partners
B) People, Process, Partners, Suppliers
C) People, Process, Products, Technology
D) People, Process, Products, Partners

4. Which of the following are aspects of Service Design?
1. Architectures
2. Technology
3. Service Management processes
4. Metrics

A) 1, 2 and 4 only
B) 1 only
C) All of the above
D) 2 and 3 only

5. To add value to the business, what are the four reasons to monitor and measure?

A) Plan; Predict; Report; Justify
B) Report; Manage; Improve; Extend
C) Manage; Monitor; Diagnose; Intervene
D) Validate; Direct; Justify; Intervene

Solutions: