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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Im Rahmen des kontinuierlichen Verbesserungsprozesses (CSI) 7 müssen Daten aus welchem ​​anderen Bereich des Lebenszyklus gesammelt und analysiert werden, um die Frage zu beantworten, ob wir dort angekommen sind.

A) Service Design
B) Servicebetrieb
C) Serviceübergang
D) Servicestrategie

2. Die Mitarbeiter einer IT-Abteilung sind Experten für das Management bestimmter Technologien, aber keiner von ihnen weiß, welche Dienstleistungen dem Unternehmen angeboten werden. Welches Ungleichgewicht stellt dies dar?

A) Extremer interner Fokus
B) Hersteller fokussiert
C) Extremer Fokus auf Reaktionsfähigkeit
D) Extreme Kostenorientierung

3. Es gibt vier Arten von Metriken, mit denen die Fähigkeit und Leistung von Prozessen gemessen werden können. Welche der vier Metriken fehlt in der folgenden Liste?
1. Fortschritt
2. Wirksamkeit
3. Effizienz
4.?

A) Kosten
B) Kapazität
C) Konformität
D) Compliance

4. Welche der folgenden Optionen können NICHT von einem Tool gespeichert und verwaltet werden?

A) Daten
B) Weisheit
C) Information
D) Wissen

5. Wie wird der Servicekatalog verwendet, um der Service-Provider-Organisation einen Mehrwert zu verleihen?

A) Zur Vorhersage der Hauptursache von Problemen in der IT-Infrastruktur
B) Anzeigen der Beziehungen zwischen Konfigurationselementen
C) Bereitstellung einer zentralen Informationsquelle zu den bereitgestellten IT-Services
D) Zeigt die geschäftlichen Auswirkungen einer Änderung an

Solutions: