Last Updated: Jul 25, 2026
No. of Questions: 123 Questions & Answers with Testing Engine
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The Microsoft Teams Voice Engineer certification is designed to validate the competency of a professional engineer to design, test and deploy voice solutions with Microsoft Teams. It is a significant step in the continuing evolution of collaboration and communication technologies. I have been working on the Microsoft Teams project at Microsoft for a year now. In this time, my team has had the opportunity to work across all aspects of the product, utilizing cutting-edge technologies such as Azure Active Directory, Cortana Intelligence Suite, and Cognitive Services. I've learned a great deal from this experience, but one of the most interesting challenges I've had to tackle was designing and building out the system that would allow us to scale our voice model through our global footprint. The architecture for this solution was actually much easier than I expected it would be, which made it exciting to put together.
There were two primary reasons for this:
These facts enabled me to leverage a lot of existing code and infrastructure while building out my services.
First, Teams leverages some of the core infrastructures already in place for Skype for Business Online; second, Microsoft Teams is built on top of Office 365 Groups and shares many components with SharePoint Online (for example, most of our routing logic is implemented in .NET Core).
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Microsoft MS-720 is an excellent certification for anyone looking to get started in the world of voice engineering. If you are not a professional voice engineer but are interested in learning more about the industry, this can be a great way to get your foot in the door. The main audience for Microsoft MS-720 is VOIP professionals that have never held any VOIP certifications before. The test is designed to assess basic knowledge of VOIP technology and protocols, including SIP, H.323, and MGCP. If you are already working as a voice engineer or are considering getting into voice engineering as a career, the entry-level nature of this certification might not be challenging enough for you. MS-720 Dumps is designed for people who are just beginning their journey into the VOIP world. If you want to really show off your knowledge of VOIP technology, then you might need to look at other certifications such as Cisco's CVP program or Avaya's Voice Certification Program (VCAP).
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-720
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Optimize network performance | 5-10% | - Validate network performance - Assess network requirements - Implement quality of service (QoS) - Plan network topology |
| Topic 2: Plan and configure Microsoft Teams clients and devices | 5-10% | - Update and monitor devices - Manage device policies - Configure IP phones and Teams Rooms - Plan device deployment |
| Topic 3: Configure and manage Microsoft Teams Phone for voice users | 15-20% | - Assign licenses and policies - Manage voice applications - Configure voice routing policies - Implement call park and call transfer |
| Topic 4: Plan and configure Direct Routing | 15-20% | - Design Direct Routing infrastructure - Implement call routing policies - Configure media bypass - Deploy Survivable Branch Appliance (SBA) - Configure Session Border Controller (SBC) |
| Topic 5: Monitor and troubleshoot Microsoft Teams Phone | 15-20% | - Monitor call quality and reliability - Analyze call analytics and logs - Troubleshoot PSTN connectivity - Resolve Direct Routing issues |
| Topic 6: Plan and configure Microsoft Teams Phone | 25-30% | - Manage phone numbers - Implement emergency calling - Configure auto attendants and call queues - Select PSTN connectivity option - Plan and design Microsoft Teams PSTN solution - Configure audio conferencing |
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