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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. You make some changes to a message template.
Which statement is true about applying this change across multiple interfaces?

A) You need to re-create the message template across the multiple interfaces.
B) You need to copy and paste the source code across the multiple interfaces.
C) You need to use the export and import option.
D) The change is reflected across all interfaces by default.

2. Which Oracle Service Cloud capability can assign chats based on language and product skills?

A) Business rules
B) Syndicated chat
C) Engagement engine
D) Advanced routing

3. Which three statements are true about add-ins?

A) They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.
B) They can be designed to create visual components and not perform any integrations.
C) They are the visual areas of Oracle Service Cloud Agent Desktop.
D) They can be added to the Custom Portal area of Oracle Service Cloud.
E) They always run locally on the machines on which the desktop application runs.
F) They always run locally to access local data.

4. What are three required sections for Custom Process Models?

A) Test harness
B) Code containing custom business logic
C) Header
D) Test script
E) Footer
F) Code containing integration with external systems

5. Which three statements are true about the Custom Process Model (CPM) in Oracle Service Cloud?

A) It is always triggered from business rules.
B) It can be triggered by an event that occurs on community objects.
C) It is a PHP script that executes only synchronously.
D) It is triggered by an event that occurs on standard objects only.
E) It is also known as the Object Event Handler.
F) It is triggered by an event that occurs on the standard objects that are used by queues.
G) It can be triggered by an event that occurs even on a custom object.

Solutions: