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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. Which two statements are true about linking products, categories, and dispositions?

A) Links can be automatically created to categories and dispositions based on answers an incidents.
B) Product-category linking is independent of product-disposition linking.
C) Links can be created only between the parent levels of products, categories, and dispositions.
D) A leaf product's links are inherited from its parent product.
E) Product-category linkingrestricts customers from searching on the Customer Portal.

2. Your customer specifies five requirements.
Which three requirements can be fulfilled by using workflows?

A) If a contact record does not exist, creating a contact record as captured by an agent from customers
B) Allowing an agent to exit any script in the workflow, go to the workspace, and return to the same script page that the agent had exited earlier
C) If a contact record exists, loading details from the contact found in the incident workspace
D) Capturingall incident-associated CO data from customers
E) Allowing an agent to switch between workspaces by clicking the "Select Workspace" button

3. Which three events are available with theJavaScript API?

A) ondataupdated()
B) enclose ()
C) aftersave()
D) onbeforesave ()
E) onrefresh()
F) onsaveclose ()

4. What are three required sections for Custom Process Models?

A) Test harness
B) Code containing integration with externalsystems
C) Code containing custom business logic
D) Header
E) Test script
F) Footer

5. Which statement correctly differentiates between a bulk operation and a batch operation?

A) A bulk operation performs multiple operations on the same object, whereas a batch operation perform the same operation on multiple objects.
B) A bulk operation performs a single operation, whereas a batch operation performs a single operation on a single object.
C) A bulk operation performs the same operation on a single object, whereas a batch operation performs multiple operations on multiple objects.
D) A bulk operation performs the same operation on multiple objects, whereas a batch operation performs multiple operations.

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