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Last Updated: Sep 13, 2026
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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Actions and Treatments | 15% | - Define and manage customer actions - Web offer presentation - Outbound action configuration |
| Topic 2: Channels | 10% | - Real-time containers - Email offer delivery - Third-party integration |
| Topic 3: Decision Strategies | 25% | - Use predictive models - Simulate and test strategies - Implement eligibility rules - Design and build decision strategies |
| Topic 4: Engagement Policies | 13% | - Define engagement policies - Create engagement strategies |
| Topic 5: Contact Policy and Volume Constraints | 13% | - Outbound volume limiting - Prevent action overexposure - Tracking periods for policies |
| Topic 6: AI and Arbitration | 8% | - Action arbitration logic - AI-based prioritization - Business rule prioritization |
| Topic 7: Next-Best-Action Concepts | 8% | - Always-on outbound fundamentals - One-to-one customer engagement - Define starting population - Contact center value optimization |
Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:
DRAG DROP
The U+ Bank marketing department wants to leverage the next-best-action capability of Pega Customer Decision Hub on its website to promote new offers to each customer.
Place the events in the sequential order.
Correct Answer:
U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website. The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.
Select the correct suppression rule for the requirement: If a customer is presented on the website with the same offer five times in the last 14 days, do not show the same offer to that customer for the next 10 days.
- A. Suppress a group of actions for 10 days if there are five impressions for any channel in the last 10 days
- B. Suppress an action for 10 days if there are five impressions for any channel in the last 14 days
- C. Suppress an action for 10 days if there are five impressions for web channel in the last 14 days
- D. Suppress an action for 14 days if there are five rejects for web channel in the last 10 days
Correct Answer: C 🗳️
U+ Bank uses Pega Customer Decision Hub to display an offer to its customers on the U+ Bank website.
The bank wants to ensure that Silver credit cards are not offered to customers under 27 years of age. They also want to ensure that Platinum cards are offered only to customers who had a positive balance in the last year.
What do you configure in the Next-Best-Action Designer to achieve this outcome?
- A. Arbitration rules
- B. Contact policy rules
- C. Customer segments
- D. Engagement policies
Correct Answer: C 🗳️
U+ Bank, a retail bank, wants to send promotional emails related to credit card offers to their qualified customers. The business intends to use the same action flow template with the desired flow pattern for all the credit card actions.
What do you configure to implement this requirement?
- A. Dynamic template
- B. File template
- C. Email treatment
- D. Output template
Correct Answer: A 🗳️
MyCo, a mobile company, uses Pega Customer Decision Hub to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.
The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning consultant, what do you configure to select the best offer from both groups based on customer behavior?
- A. Ensure that the propensity is enabled in Arbitration tab.
- B. Create an adaptive model rule at the Issue-level.
- C. Enable an action value in the prioritization formula.
- D. Create a prioritization decision strategy at the Group-level.
Correct Answer: C 🗳️
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