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Salesforce NP-Con-101 Exam Syllabus Topics:

SectionWeightObjectives
Fundraising and Donation Management22%- Gift management and acknowledgement
  • 1. Donation lifecycle tracking
  • 2. Receipting and acknowledgement processes
- Donation and payment processing
  • 1. Soft credits and matching gifts
  • 2. Payment gateway integration
  • 3. One-time and recurring donations
Reporting and Analytics5%- NPSP-specific reports and dashboards
  • 1. LYBUNT, SYBUNT, and giving reports
  • 2. Household and donor analytics
Program and Service Delivery18%- Case management and client services
  • 1. Nonprofit Cloud Case Management integration
  • 2. Service delivery tracking
- Program Management Module (PMM)
  • 1. Programs, engagements, and services
  • 2. Participant tracking and outcomes
Data Management and Quality15%- Data import and export
  • 1. NPSP Data Import Tool vs Data Loader
  • 2. Bulk data operations
- Duplicate management and data cleaning
  • 1. Data validation and governance
  • 2. Matching rules and deduplication
Nonprofit Success Pack Overview and Architecture15%- NPSP settings and configuration framework
  • 1. Global settings and customizations
  • 2. Package configuration options
- NPSP core components and data model
  • 1. Contact relationships and affiliations
  • 2. Household and account models
  • 3. NPSP object structure and relationships
Solution Design and Implementation20%- Deployment and change management
  • 1. Governance and maintenance best practices
  • 2. Testing and deployment strategies
- Requirements gathering and solution design
  • 1. Declarative vs custom development
  • 2. Aligning NPSP features with nonprofit needs

Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:

1. How can a user differentiate between a Contact's Account and Primary Affiliation under the Household Account model?

A) A Contact's Account is the same as the Contact record, a Contact's Primary Affiliation is the Contact's Household.
B) A Contact's Account is the same as a "bucket" where all Contacts are associated, a Contact's Primary Affiliation is the Contact's Household.
C) A Contact's Account is where they work, a Contact's Primary Affiliation is where they live.
D) A Contact's Account is where they live, a Contact's Primary Affiliation is where they work.


2. A nonprofit considers risk mitigation to be vital to the success of its implementation project.
What are three elements impacted by change that cause risk?

A) People, processes, cost
B) Cost, quality, time
C) Quality, processes, time
D) Time, governance, people


3. A nonprofit organization is interested in a CRM that manages its constituents and has an integrated email marketing tool with built-in scoring and engagement tracking.
Which solution should the consultant recommend?

A) NPSP and Social Studio
B) NPSP and Pardot
C) NPSP and Marketing Cloud
D) NPSP and Community Cloud


4. A nonprofit wants its supporters to send advocacy messages to elected officials and then record which supporters sent the messages.
Which two solutions should the consultant recommend to meet the requirement?
Choose 2 answers

A) Use an online advocacy platform from the AppExchange that syncs to Salesforce.
B) Configure Marketing Cloud to send advocacy messages from the supporters.
C) Organize advocacy messages into Campaigns and add the Contacts who take action as Campaign Members.
D) Set a new NPSP Engagement Level on a Contact every time a Contact sends an advocacy message.


5. A system admin uploaded a .CSV file using the Data Import Wizard with the NPSP Data Importer. The Mailing Street address field was mapped, but the admin noticed the field was Wizard on all of the records after the import completed.
What is a likely cause?

A) The mapped Salesforce ID was inappropriate for the record type.
B) The column contained incomplete data.
C) There were validation rules for the missing field.
D) There were more than 65 columns in the CSV file.


Solutions:

Question # 1
Answer: D
Question # 2
Answer: B
Question # 3
Answer: C
Question # 4
Answer: A,C
Question # 5
Answer: B

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