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SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:

1. As a technician, you want to complete multiple activities. Which process allows you to do that in the SAP Field Service Management mobile app? Choose the correct answer.

A) Complete Smarform
B) Standard Checkout
C) Group checkout
D) Save Efforts

2. Which answers are correct in regards to work shifts? Choose Three correct answers.

A) I can define a work shift pattern for a group of people
B) Only internal employees can have work shifts
C) Each technician can have only one work me pattern
D) Work shifts are defined at the company level and apply to all technicians Atfi CI.
E) Work shifts are visible in the workforce management planning board

3. What are some of the SAP Field Service Management Crowd Service capabilities? Choose Three correct answers.

A) Configurable onboarding platform to invite partners
B) Automatic determination of activity effort and materials consumed
C) Intelligent scheduling to determine the best qualified technician
D) Crowd workers can accept or reject assignments within a set time frame
E) Crowd workers can reschedule assignments within a set time frame

4. You are a service planner in SAP Field Service management. How Can you find a suitable technician in the planning board? Choose the correct answer.

A) Use a workflow
B) Use a filter
C) Use a business rule
D) Use a checklist

5. Your customer needs to check the correctness of technicians time. material and expense entries. What is the best way to solve that requirement > Choose the correct answer.

A) Technicians entries are final and no adjustments can be done any more
B) Technician entries can be approved or modified in the Workforce Management App (Time and Material Journal)
C) You need to login as a admin user to the Field Service App on the smartphone and can change technician entries there
D) Approval of material. expenses. millages or time efforts is not yet implemented
E) Technician entries can only be changed in ERP itself

Solutions: