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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. When an HP Partner First Services reseller engages the help of a Services Contract Specialist Distributor to determine special pricing, who leads the sale with the customer?

A) Contractual Services area manager
B) HP Partner Account Manager
C) HP Partner First Services reseller
D) Services Contract Specialist Distributor

2. Which tool allows you to check the specifics of the warranty on your customer's purchased hardware?

A) HP Support Center
B) HP Cirrus
C) HP Sales Central
D) HP Cross Sell Solution

3. Which HP Services benefits should you share with a customer who insists that they can repair devices themselves? (Select three.)

A) HP Services allows you to avoid unexpected costs after the base warranty expires.
B) HP products are less likely to need repairs if HP professionals are monitoring them.
C) Replacement of HP products costs less if customers only use HP devices.
D) HP Services makes it so you do not have to worry about access to spare parts.
E) HP Services removes the burden on your IT team so they can focus on the core business tasks.

4. A customer wants to keep existing hardware with a higher level of support. Their hardware can be supported for one more year. There is a trigger for contract.
Which renewal option should you recommend?

A) propose Accidental Damage Protection
B) extend with a standard or custom service contract
C) extend with Post-Warranty Care Pack
D) protect new hardware with different HP Services

Solutions: