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HP Selling HP Supplies 2020 Sample Questions:

1. A potential customer has a reputation for being a strong leader in sustainability in their industry. How should you position Original HP toner cartridges for this customer? (Select two.)

A) Explain how HP calculates the amount of recyclable metal content in Original HP toner cartridges to determine the percentage of total recycled content.
B) Use a search engine to show how other HP customers have maintained their sustainability service levels.
C) Explain that 100% of Original HP toner cartridges contain between 5-45% post-consumer or post-industrial recycled content.
D) Original HP cartridges never go into landfills when recycled through the HP Planet Partners programs.

2. Which print cartridge recycling option does HP offer?

A) In each Original HP print cartridge package, HP includes prepaid shipping labels for free and convenient return of empty cartridges.
B) HP has authorized recycling partners in more than 50 countries that will send brand new ink cartridges when customers return empty ones.
C) HP has installed recycling kiosks in Fortune 500 companies for convenient return of used supplies.
D) In some countries, HP customers can order free recycling envelopes and boxes with pre-paid shipping.

3. A customer experiencing rapid growth is extending its hours of operation to keep up with demand. Because budget for supplies is limited, the customer plans to buy non-HP ink and toner supplies. What should you tell this customer about the benefits of using Original HP supplies? (Select two.)

A) Non-HP supplies are usually counterfeit and buyers can be subject to fines.
B) Original HP supplies are less expensive than non-HP cartridges when bought in bulk.
C) Non-HP supplies are not recyclable and are costly to dispose of properly.
D) Original HP supplies work the first time, every time.
E) Original HP supplies help reduce service calls, minimizing printer downtime.

4. An international enterprise is interested in the HP recycling effort for ink and toner cartridges. What is an important consideration for this company to understand?

A) HP recovers precious metals from used Original HP and Samsung cartridges and shares them in countries lacking those resources.
B) Programs to recycling used Original HP and Samsung ink and toner cartridges vary according to country.
C) Governments in more than 190 countries worldwide restrict recycling centers to locations that are outside of urban areas.
D) Privacy regulations determine the type of cartridges and supplies that can be recycled in certain countries.

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