Try Cisco : 642-241 valid & accurate questions and answers
Last Updated: Sep 08, 2026
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Cisco 642-241 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Cisco Unified Communications Manager Integration | 19% | - Cluster over WAN and redundancy - CTI Manager and device integration - CUCM design considerations for UCCE |
| Topic 2: Design Methodology & Requirements Gathering | 11% | - Define design constraints and assumptions - Analyze business and technical requirements |
| Topic 3: Call Flow & Routing Design | 22% | - Integration with CVP and gateways - Inbound call flow design - Courtesy Callback and queuing - Scripting and routing logic |
| Topic 4: Advanced Features & Special Design Considerations | 15% | - Outbound Option and SIP Dialer - Virtualization and consolidated design - Mobile Agent and Remote Agent design - Security and network infrastructure |
| Topic 5: UCCE Architecture & Component Design | 23% | - Deployment models: PCCE, UCCE, Hosted - Router, Logger, PG, VRU, and HDS design - High availability and redundancy - Sizing and capacity planning |
| Topic 6: Post-Deployment & Sizing Tools | 10% | - Validation and documentation - Cisco UCCE Sizing Tool usage |
Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:
Which database table is likely to be the largest in a deployment of the Cisco Unified Contact Center Enterprise deployment with the Outbound Option?
- A. Peripheral_Monitor Table
- B. Campaign Table
- C. Dialer_Detail Table
- D. Bucket_Intervals Table
- E. Master_Script Table
Microsoft Windows Active Directory in Cisco Unified Contact Center Enterprise controls all of these types of user access except which one?
- A. WebView user login
- B. ConfigManager user access on Admin Workstation
- C. Supervisor CTI OS or Cisco Agent Desktop user login
- D. service account login
What is the impact of routing a call to a non-agent phone in the Cisco Unified Contact Center Enterprise solution?
- A. Cisco Unified Contact Center Enterprise reports the call as abandoned in the skill group.
- B. Cisco Unified Contact Center Enterprise does not record the transfer number dialed.
- C. The call cannot be transferred or conferenced back to an agent.
- D. Cisco Unified Contact Center Enterprise no longer tracks the call for reporting.
Which tool is used to create the Cisco organization unit structure in Cisco Unified Contact Center Enterprise 7.0(x) and 7.1(x)?
- A. Cisco Domain Manager tool
- B. ConfigManager tool
- C. Microsoft native domain tools can be used directly for creating these organizational units
- D. Cisco Unified ICM Setup tool
When using SIP in a Cisco Unified Contact Center Enterprise deployment with Cisco Unified IP IVR, how does the Cisco Unified IP IVR support DTMF?
- A. by using RFC 2833 and does require additional MTP resources
- B. by using KPML and does require additional MTP resources
- C. by DTMF using KPML and does not require additional MTP resources
- D. by using RFC 2833 and does not require additional MTP resources
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