Try WGU : Operations-Management valid & accurate questions and answers

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WGU Operations-Management Exam Syllabus Topics:

SectionWeightObjectives
Forecasting and Project Management20%- Project Management
  • 1. Project lifecycle and scope
  • 2. CPM/PERT, critical path analysis
- Demand Forecasting
  • 1. Qualitative and quantitative methods
  • 2. Error measurement and accuracy
Quality Management Methods25%- Quality Tools and Techniques
  • 1. Pareto charts, fishbone diagrams, flowcharts
  • 2. Statistical process control and control charts
- Total Quality Management (TQM)
  • 1. Cost of quality
  • 2. Principles and philosophies
Capacity Planning and Facility Layout15%- Capacity Concepts
  • 1. Design capacity, effective capacity, utilization
  • 2. Capacity strategies and expansion
- Layout Design
  • 1. Location decision factors
  • 2. Product, process, fixed-position layouts
Process Design and Analysis20%- Process Performance
  • 1. Efficiency, productivity, cycle time
  • 2. Bottleneck identification and management
- Process Types
  • 1. Line, batch, continuous, project processes
  • 2. Product vs service processes
Supply Chain and Inventory Management20%- Supply Chain Design
  • 1. Supplier relationships and tiers
  • 2. Logistics and distribution
- Inventory Control
  • 1. EOQ, reorder point, safety stock
  • 2. Just-in-Time (JIT) and lean systems

WGU Operations Management (C215, VDC2) Sample Questions:

Question #1

What are two ways management can assist employees' focus in a just-in-time (JIT) processing environment?
Choose 2 answers

  • A. Separate the cultures in the organization so there will be no conflicts
  • B. Ensure that workers receive multifunctional training
  • C. Develop an incentive system to reward workers for their efforts
  • D. Require workers to use free time to do quality control charting
Reveal Solution  Discussion  0

Correct Answer: B,C  🗳️

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Question #2

Which definition used for quality evaluates how well a product performs its intended function?

  • A. Support services
  • B. Fitness for use
  • C. Psychological criteria
  • D. Value for price paid
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #3

When is capacity measurement at the best operating level?

  • A. When the total cost is minimized
  • B. At maximum capacity
  • C. At the minimum point of the cost curve
  • D. When the average unit cost is minimized
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #4

Why might a company avoid using demand-based options such as inventory and backorders over a long period of time?

  • A. It negatively affects subcontracting.
  • B. It is time consuming.
  • C. It is more risky.
  • D. It negatively affects hiring and firing.
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Correct Answer: C  🗳️

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Question #5

Which function does marketing play in a just-in-time (JIT) organization?

  • A. JIT marketing focuses on customer-driven quality.
  • B. JIT marketing synchronizes product demand with assembly.
  • C. JIT marketing focuses on producer-driven quality.
  • D. JIT marketing simplifies inventory flow.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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