Try Oracle : 1Z0-465 valid & accurate questions and answers

Oracle 1Z0-465 Exam Overview:

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Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:

Question 1

Your customer has team leads who are responsible for creating business rules and managing staff accounts. However, they should not be allowed to create or modify any profiles.
Which two options should be used to configure the Navigation Set for these team leads?

A. Add the Configuration items of Workspace/Workflows, Rules, and Staff Account by Group Report into the Home Tab and remove default Configuration pane.
B. Create a navigation set that only has "Rules" and all "Staff Management" items in the configuration pane.
C. Add the Configuration item of Rules, and Staff Account by Group report into Home Tab and remove the default Configuration pane.
D. Keep the default Configuration items in the Configuration pane and let the profile handle this.

Question 2

Which three actions must be performed in order to configure cloud Monitor?

A. Add or update staff accounts to use profiles that include Cloud Monitor permissions.
B. Set up a Cloud Monitor search schedule.
C. Add or update profiles to include-Cloud Monitor permissions.
D. Add or update navigation sets to include the Cloud Monitor navigation button and component
E. Add or update a list of favorites.
F. Add or update profiles to include permission to add themes and Clustering.

Question 3

After an implementation of a Chinese Knowledge base, your customer notices there are some search terms that are not found when searching through the knowledgebase under any use case.
You have verified that there are answers for the search terms being searched, but you also verify that answers are not being returned correctly.
Identify the configuration change you would make to mitigate this problem.

A. Create hidden div tags inside the answer's question section to promote the matching of a given target search term that isn't being matched.
B. Update the answer keywords
C. Verify that all selections of the target answer(s) contain the search terms you're looking for.
D. Create alias and thesaurus entries with the correct target search terms.
E. Create entries for the word and its syntax in the dictionary file.

Question 4

Which example requires the use of a one to many, parent child custom object application?

A. Your customer wants to keep track of all the cars the end customers drive.
B. Your customer wants to keep track of the end customer's Customer identification Number
C. Your customer has stated that they want to report on end customers that have similar attributes.
D. Your customer has stated that they want to track when end customers are contacted by sales associates.

Question 5

Your customer wants to put the information in the "answer" section of their knowledgebase article as more important than the information in the "subject" section.
What two system configuration settings can be modified to increase the value of the phrases in the "answer" versus the "subject" during a search from either customer portal of the agent desktop?

A. SRCH_KEY_WEIGHT
B. SRCH_CAT_WEIGHT
C. SRCH_PROD_WEIGHT
D. SRCH_DESC_WEIGHT
E. SRCH_BODY_WEIGHT
F. SRCH_ATTACH_WEIGHT
G. SRCH_SUBJECT_WEIGHT

Solutions: