Try ISEB : ISEB-ITILV3F valid & accurate questions and answers
Updated: Jul 31, 2026
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ISEB ISEB-ITILV3F Exam Overview:
| Certification Vendor: | BCS (British Computer Society) / ISEB |
| Exam Name: | ISEB ITIL Foundation Certificate in IT Service Management |
| Exam Number: | ISEB-ITILV3F |
| Certificate Validity Period: | Lifetime (no expiry for ITIL v3 Foundation certification) |
| Available Languages: | English |
| Exam Format: | Multiple choice, Closed book |
| Related Certifications: | ITIL v3 Intermediate ITIL Managing Across the Lifecycle ITIL 4 Foundation |
| Real Exam Qty: | 40 |
| Exam Duration: | 60 minutes |
| Passing Score: | 65% (26/40) |
| Exam Price: | Varies by region/provider (approximately £150–£300) |
| Recommended Training: | ITIL Foundation Training (BCS Accredited Courses) |
| Exam Registration: | BCS ITIL Certification Information |
| Sample Questions: | ISEB ISEB-ITILV3F Sample Questions |
| Exam Way: | Computer-based exam (online proctored or test center depending on provider) |
| Pre Condition: | No formal prerequisites required for ITIL Foundation certification. |
| Official Syllabus URL: | https://www.bcs.org |
ISEB ISEB-ITILV3F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ITIL Roles, Functions, and Responsibilities | - Service Owner and Process Owner roles - Organizational roles in service delivery |
| Topic 2: Service Management as a Practice | - Concepts of service and value - Key principles and terminology of ITIL |
| Topic 3: Key ITIL Processes and Functions | - Service Desk function - Change Management - Configuration and Asset Management - Incident and Problem Management |
| Topic 4: ITIL Service Lifecycle | - Service Operation - Service Design - Service Strategy - Service Transition - Continual Service Improvement (CSI) |
ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:
1. Which of the following is NOT a benefit of using public frameworks and standards?
A) They make collaboration between organizations easier by giving a common language
B) Knowledge of public frameworks is more likely to be widely distributed
C) They are validated across a wide range of environments making them more robust
D) They are always free ensuring they can be implemented quickly
2. Which process is responsible for controlling, recording and reporting on versions, attributes and relationships relating to components of the IT infrastructure?
A) Incident Management
B) Change Management
C) Service Level Management
D) Service Asset and Configuration Management
3. In which core publication can you find detailed descriptions of Service Catalogue
Management, Information Security Management and Supplier Management?
A) Service Design
B) Service Transition
C) Service Operation
D) Service Strategy
4. Which of the following is NOT a valid objective of Problem Management?
A) To restore service to a user
B) To manage Problems throughout their lifecycle
C) To prevent Problems and their resultant Incidents
D) To minimise the impact of Incidents that can not be prevented
5. Which process is responsible for discussing reports with customers showing whether services have met their targets?
A) Availability Management
B) Business Relationship Management
C) Service Level Management
D) Continual Service Improvement
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: C |
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