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Updated: Oct 16, 2026

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Microsoft MB2-866 Exam Overview:

Certification Vendor:Microsoft
Exam Name:Microsoft Dynamics CRM 2011, Customization and Configuration
Exam Number:MB2-866
Exam Price:USD 100
Exam Duration:120 minutes
Certificate Validity Period:Retired
Real Exam Qty:50-60
Passing Score:700
Available Languages:English
Exam Format:Multiple Choice, Drag and Drop, Case Study
Related Certifications:Microsoft Certified Technology Specialist (MCTS): Microsoft Dynamics CRM 2011 Customization and Configuration
Recommended Training:Microsoft Dynamics CRM 2011 Training
Exam Registration:Microsoft Certification Exams
Sample Questions:Microsoft MB2-866 Sample Questions
Exam Way:Online proctored or testing center delivery through Microsoft exam providers (historical delivery).
Pre Condition:Candidates should have practical experience customizing and configuring Microsoft Dynamics CRM 2011. No mandatory prerequisite exam was required.
Official Syllabus URL:https://learn.microsoft.com/en-us/credentials/certifications/exams/mb2-866/

Microsoft MB2-866 Exam Syllabus Topics:

SectionObjectives
Customize Solutions and Deployment- Manage Solutions
  • 1. Create and export solutions
    • 2. Import and manage solutions
      - Configure System Settings
      • 1. Configure organization settings
        • 2. Manage system customization settings
          Customize Microsoft Dynamics CRM- Configure Entities and Fields
          • 1. Create and modify entities
            • 2. Create and configure attributes
              - Customize the User Interface
              • 1. Customize navigation and site maps
                • 2. Configure forms and views
                  Manage Data and Reporting- Manage Data
                  • 1. Import and export data
                    • 2. Manage data quality and duplicate detection
                      - Configure Reporting
                      • 1. Configure dashboards and charts
                        • 2. Create and modify reports
                          Configure Microsoft Dynamics CRM Functionality- Configure Security
                          • 1. Configure security roles
                            • 2. Configure teams and business units
                              - Configure Business Rules and Processes
                              • 1. Configure dialogs and business process flows
                                • 2. Configure workflows

                                  Microsoft Dynamics CRM 2011, Customization and Configuration Sample Questions:

                                  Question #1

                                  In Microsoft Dynamics CRM 2011, you are modifying a custom entity that has the Queues, Auditing, Mail Merge and Document Management options enabled. Which option cannot be disabled?

                                  • A. Document Management
                                  • B. Queues
                                  • C. Auditing
                                  • D. Mail Merge
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B  🗳️

                                  Question #2

                                  A company uses Microsoft Dynamics CRM Online 2011 with an organization that includes two custom entities named EntityA and EntityB. You create two referential, restrict delete, one-to-many (1:N) relationships between EntityA and EntityB named Related1 and Related2. You then customize the form for EntityB and add the Related1 and Related2 relationship lookup fields to the form. You need to ensure that when an EntityA record is deleted all associated EntityB records that reference EntityA in the Related1 lookup field are also deleted. What should you do?

                                  • A. Edit the Related1 and Related2 relationships. Set the behavior type to referential.
                                  • B. Edit only the Related1 relationship. Set the behavior type to parental.
                                  • C. Edit the Related1 and Related2 relationships. Set the behavior type to parental.
                                  • D. Edit only the Related1 relationship. Set the behavior type to referential.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B  🗳️

                                  Question #3

                                  Which of the following are features of the Microsoft Dynamics CRM 2011 platform? (Choose all that apply.)

                                  • A. controlling access to the database through the data access layer
                                  • B. raising events for workflow processes
                                  • C. enforcing the population of required custom fields on a record
                                  • D. controlling access to objects through security
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A,B,D  🗳️

                                  Question #4

                                  Which of the following elements allow you to edit the Can be customized managed property? (Choose all that apply.)

                                  • A. a custom component that is part of an unmanaged solution
                                  • B. a business entity in an unmanaged solution
                                  • C. a custom component that is part of a default solution
                                  • D. a business entity in a managed solution
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A,C  🗳️

                                  Question #5

                                  You need to enable users to view audit records from within the Account and Contact forms of Microsoft Dynamics CRM 2011. Which security privilege should you enable?

                                  • A. Turn On Tracing
                                  • B. View Audit Summary
                                  • C. View Audit History
                                  • D. View Audit Partitions
                                  Reveal Solution  Discussion  0

                                  Correct Answer: C  🗳️

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