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Last Updated: Oct 16, 2026

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Microsoft MB2-866 Exam Syllabus Topics:

SectionObjectives
Topic 1: Customization of Entities and Attributes- Entity configuration
  • 1. Standard vs custom entities
    • 2. Entity relationships (1:N, N:N)
      - Field and attribute customization
      • 1. Business rules and validations
        • 2. Field types and properties
          Topic 2: Security Model- Business units and teams
          • 1. Hierarchy and data access
            - Security roles and privileges
            • 1. Access levels and permissions
              • 2. Role-based security model
                Topic 3: Microsoft Dynamics CRM Architecture and Components- Solution and deployment architecture
                • 1. On-premises deployment structure
                  • 2. Customization lifecycle overview
                    - CRM system architecture overview
                    • 1. Data model and storage concepts
                      • 2. Server roles and components
                        Topic 4: Business Process Automation- Workflows
                        • 1. Automated processes and triggers
                          • 2. Workflow creation and configuration
                            - Business process flows
                            • 1. Stage-based process design
                              Topic 5: Data Management and Integration- Integration concepts
                              • 1. Web services and APIs overview
                                - Data import/export
                                • 1. Data migration tools
                                  • 2. Duplicate detection rules
                                    Topic 6: Forms, Views, and UI Customization- Form customization
                                    • 1. Form layout and sections
                                      • 2. Form scripting basics
                                        - Views and dashboards
                                        • 1. System and personal views
                                          • 2. Dashboard configuration

                                            MB2-866 Exam FAQ: Crafted Carefully, Delivered Fast

                                            The MB2-866 exam is a Microsoft certification exam validating the Microsoft Dynamics CRM 2011, Customization and Configuration syllabus shown above. It belongs to these credential paths: Microsoft Certified Business Solutions Specialist: Microsoft Dynamics CRM 2011. Candidates in 2026 start with Exams-boost's 75 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.

                                            The official Microsoft Dynamics CRM 2011, Customization and Configuration outline defines 6 domains. The leading three are Forms, Views, and UI Customization, Microsoft Dynamics CRM Architecture and Components, and Customization of Entities and Attributes. The full list is in the topics section above, and Exams-boost's 75 practice questions cover each one.

                                            Familiarity with Microsoft Dynamics CRM 2011 platform and basic business application concepts recommended Since requirements change over time, confirm the latest on the official Microsoft exam page before scheduling.

                                            Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows with customizable simulation and timed modes that works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 75 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.

                                            The Microsoft Dynamics CRM 2011, Customization and Configuration exam requires 700/1000 to pass, and registration costs USD 165 (historical, may vary by region and is no longer actively sold). A failed attempt means paying the same fee again — a readiness check with the Exams-boost engines before booking is the cheaper option.

                                            Microsoft recommends these training resources for the Microsoft Dynamics CRM 2011, Customization and Configuration exam:

                                              Follow the training with steady self-testing — the 75 practice questions from Exams-boost help you apply theory and fill any gaps the training leaves.

                                              The Microsoft Dynamics CRM 2011, Customization and Configuration exam contains 40-60 to complete within 120-150. Timed simulation in the Exams-boost Desktop Test Engine teaches that rhythm before exam day does.

                                              Exams-boost issues a full refund if you take the Microsoft Dynamics CRM 2011, Customization and Configuration exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.

                                              Proctored exam (historically available via test centers; now retired) Register for the Microsoft Dynamics CRM 2011, Customization and Configuration exam through these official channels:

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                                                Microsoft Dynamics CRM 2011, Customization and Configuration Sample Questions:

                                                Question #1

                                                You create a business unit in Microsoft Dynamics CRM 2011. You need to create a security role in the new business unit. The new security role will be identical to a security role that exists in another business unit. Both business units have the same parent business unit. What should you do?

                                                • A. Link the existing security role to the new business unit.
                                                • B. Create a custom security role in the new business unit.
                                                • C. Copy and modify the existing security role.
                                                • D. Share the existing security role with the new business unit.
                                                Reveal Solution  Discussion  0

                                                Correct Answer: B  🗳️

                                                Question #2

                                                You need to add a data series to the Top 10 Customers system chart in the Microsoft Dynamics CRM 2011 Opportunities form. What should you do?

                                                • A. Edit the existing chart to add the data series.
                                                • B. Export the existing chart. Modify the XML to add the data series, and then import the chart.
                                                • C. Make a copy of the existing chart, and then edit the new chart to add the data series.
                                                • D. Create a new chart and add the data series to the new chart.
                                                Reveal Solution  Discussion  0

                                                Correct Answer: B  🗳️

                                                Question #3

                                                In Microsoft Dynamics CRM 2011, which of the following components are parts of a view definition? (Choose all that apply.)

                                                • A. sub-grid properties
                                                • B. filter criteria
                                                • C. a column list
                                                • D. records per page setting
                                                Reveal Solution  Discussion  0

                                                Correct Answer: B,C  🗳️

                                                Question #4

                                                In Microsoft Dynamics CRM 2011, you are modifying a custom entity that has the Queues, Auditing, Mail Merge and Document Management options enabled. Which option cannot be disabled?

                                                • A. Document Management
                                                • B. Queues
                                                • C. Auditing
                                                • D. Mail Merge
                                                Reveal Solution  Discussion  0

                                                Correct Answer: B  🗳️

                                                Question #5

                                                You are creating custom fields for several entities. Which field type can be used by more than one entity?

                                                • A. Option Set
                                                • B. Currency
                                                • C. Date and Time
                                                • D. Two Options
                                                Reveal Solution  Discussion  0

                                                Correct Answer: A  🗳️

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