[Jun 09, 2024] Free CCEIT 500-444 Official Cert Guide PDF Download
Cisco 500-444 Official Cert Guide PDF
NEW QUESTION # 13
What are two specifications for UC on UCS Tested Reference Configuration (TRC)? (Choose two.)
- A. defined as Configuration Based
- B. defined as Rule Based
- C. VMware vSphere is required
- D. VMware vCenter is required
- E. VMware vSphere is optional
Answer: A,C
Explanation:
Explanation
= UC on UCS Tested Reference Configuration (TRC) is a type of deployment option for Cisco Unified Communications applications on Cisco Unified Computing System (UCS) servers. TRC is defined as Configuration Based, which means that it specifies the exact hardware configuration, including server model, CPU, memory, disk, RAID settings, BIOS settings, and network adapters. TRC also requires VMware vSphere as the virtualization software, and does not support any other hypervisor. VMware vCenter is not required for TRC, but it is recommended for managing multiple ESXi hosts. TRC is different from Specs-based, which is defined as Rule Based, and allows more flexibility in choosing the hardware components, as long as they meet the minimum requirements and follow the rules defined by Cisco. Specs-based also supports other hypervisors besides VMware vSphere, such as Microsoft Hyper-V and KVM. References := Troubleshoot UC on UCS TRC, UC on UCS Specs-based, and 3rd-party Specs-based Deployments1 Collaboration Virtualization Sizing2 Unified Computing System Hardware3 What to select - Cisco BE6000 or UC-on-UCS45
NEW QUESTION # 14
What is used to build VXML applications?
- A. Configuration Manager
- B. PCCE Web Administration Manager (S.P.O.G)
- C. Call Studio development platform
- D. Script Editor tool
Answer: D
NEW QUESTION # 15
What are two tasks of a PCCE initialization under Unified CCE PG? (Choose two.)
- A. Creates the CUCM Peripheral Gateway (PG) with the CUCM PIM.
- B. Creates just VRU PG; VRU PIMs need to be added manually.
- C. Downloads JTAPI from the Unified Communications Manager and installs it on the Unified CCE PG.
- D. Downloads JTAPI from the Unified Communications Manager, but manually need to be installed in the Unified CCE PG.
- E. Creates the Media Routing PG (MR PG) with three MR PIMs.
Answer: A,C
Explanation:
Explanation
A PCCE initialization under Unified CCE PG performs the following two tasks among others:
Creates the CUCM Peripheral Gateway (PG) with the CUCM PIM. A CUCM PG is a component that communicates with the Cisco Unified Communications Manager (CUCM) to control and monitor agent phones and route calls. A CUCM PIM is a process that runs on the CUCM PG and acts as an interface between the CUCM and the CTI Server. The PCCE initialization creates the CUCM PG with the CUCM PIM and configures the required settings, such as the JTAPI username and password, the CUCM cluster ID, and the PG ID12.
Downloads JTAPI from the Unified Communications Manager and installs it on the Unified CCE PG. JTAPI is a Java API that enables computer telephony integration (CTI) applications to interact with the CUCM. The PCCE initialization downloads the JTAPI client from the CUCM publisher and installs it on the Unified CCE PG. This allows the CUCM PIM to use JTAPI to control and monitor agent phones and route calls13.
References:
Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.0 (1) - Initialize the Packaged CCE 2000 Agents Deployment Type1 Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.0 (1) - Configure PCCE Local Authorization2 Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.0 (1) - Configure Cisco Unified Contact Center Enterprise PG
NEW QUESTION # 16
Which account does PCCE wizard use for logins to access the appropriate server and enable interfaces, databases, and protocols?
- A. Windows login
- B. Local administrator login
- C. Setup login
- D. Service Account login
Answer: D
Explanation:
The PCCE wizard uses a Service Account login to access the appropriate server and enable interfaces, databases, and protocols. This Service Account is a Windows account that has specific privileges, such as the ability to access the server and configure the various components of PCCE. The other options, Setup login, Windows login, and Local administrator login, are incorrect.
NEW QUESTION # 17
What are the Active and Configured agent counts for the 2K deployment model?
- A. 2K/10K
- B. 2K/4K
- C. 2K / 8K
- D. 2K/12K
Answer: C
Explanation:
Explanation
The 2K deployment model for Cisco Contact Center Enterprise (CCE) is a prepackaged solution that offers a simplified and scalable architecture for medium-sized contact centers. The 2K deployment model supports up to 2,000 active agents and up to 8,000 configured agents. An active agent is an agent who is logged in and ready to take calls. A configured agent is an agent who has a profile in the system, regardless of their login status. The 2K deployment model also supports up to 4,000 IVR ports, up to 120,000 BHCA, and up to 12,000 concurrent calls1.
References:
1: Cisco Packaged Contact Center Enterprise Solution Reference Network Design (SRND), page 2-3
NEW QUESTION # 18
What defines the DialPlan on a Cisco Voice Gateway/CUBE?
- A. voice-class
- B. Voip voice
- C. Dial-Peers
- D. ATR
Answer: C
NEW QUESTION # 19
Which three tools are used to download logs for CCE troubleshooting? (Choose three.)
- A. RTTEST
- B. DUMPLOG
- C. Unified System CLI
- D. OPCTEST
- E. PROCMON
- F. Diagnostic framework portico
Answer: A,C,F
Explanation:
Explanation
The correct tools to download logs for CCE troubleshooting are:
Diagnostic framework portico: This is a web-based interface that allows you to access various diagnostic tools and logs for CCE components. You can use it to run diagnostic tests, collect logs, view system status, and troubleshoot issues1.
Unified System CLI: This is a command-line interface that allows you to access diagnostic tools and logs for CCE components from a single point of entry. You can use it to run diagnostic tests, collect logs, view system status, and troubleshoot issues2.
RTTEST: This is a command-line tool that allows you to monitor the real-time status of CCE components and processes. You can use it to view the state of calls, agents, peripherals, routes, and scripts3.
References:
1: Diagnostic Framework Portico 2: Unified System CLI 3: RTTEST
NEW QUESTION # 20
Which three modes can implement single sign-on in PCCE? (Choose three.)
- A. ldS
- B. SAML
- C. Hybrid
- D. SSO
- E. Non-SSO
- F. ldP
Answer: C,D,E
Explanation:
Explanation
* SSO - Enable all agents and supervisors in the deployment for SSO.
* Hybrid - Enable agents and supervisors selectively in the deployment for SSO. ...
* Non-SSO - Continue to use existing Active Directory-based and local authentication, without SSO.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_6_1/maintena
NEW QUESTION # 21
What is the URL for the VOS O/S admin page?
- A. https://<FQDN>:8443/osadmin
- B. https://<FQDN>:8443/vosplatform
- C. https://<FQDN>:8443/cmplatform
- D. https://<FODN>:80/cmplatform
Answer: C
NEW QUESTION # 22
Which three modes can implement single sign-on in PCCE? (Choose three.)
- A. ldS
- B. SAML
- C. Hybrid
- D. SSO
- E. Non-SSO
- F. ldP
Answer: C,D,E
Explanation:
SSO - Enable all agents and supervisors in the deployment for SSO.
Hybrid - Enable agents and supervisors selectively in the deployment for SSO. ...
Non-SSO - Continue to use existing Active Directory-based and local authentication, without SSO.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_6_1/maintenance/guide/pcce_b_features-guide-1261/pcce_b_features-guide-1261_chapter_01110.html
NEW QUESTION # 23
Which three statements describe fails in the high availability of Cisco Unified Intelligent Contact Management central controller? (Choose three.)
- A. During Cisco Unified ICM call router failover processing, calls in progress in Cisco Unified Customer Voice Portal are disconnected, but all new calls are processed successfully.
- B. If the private LAN fails, the Peripheral Gateways are used to help determine the active call router side of the duplex pair.
- C. If ICM Logger side A fails, the impact of call processing is limited to ICM call router side A.
- D. There is no impact on call processing during a Cisco Unified ICM Logger failure.
- E. If ICM Logger side A fails, router side B cannot send historical info to ICM Logger side A and is limited to ICM Logger side B.
- F. If one ICM call router of a duplex pair of Cisco Unified ICM call routers fails, the surviving ICM call router recognizes the failure when it receives no response to heartbeats over the private LAN.
Answer: B,E,F
Explanation:
Explanation
Option A is correct because if one side of the ICM Logger fails, the other side can still receive historical data from both sides of the ICM Router. However, the failed side will not be able to receive any data until it is restored1.
Option B is correct because the Peripheral Gateways (PGs) are connected to both sides of the ICM Router through the private LAN and the visible network. If the private LAN fails, the PGs can use the visible network to communicate with the active ICM Router and determine which side is the master2.
Option D is correct because the ICM Router uses heartbeats to monitor the status of its duplex pair. If one side does not receive a heartbeat from the other side within a specified time interval, it assumes that the other side has failed and initiates a failover process3.
Option C is incorrect because if one side of the ICM Logger fails, the impact of call processing is not limited to the corresponding side of the ICM Router. The ICM Router can still process calls using the data from the surviving ICM Logger side1.
Option E is incorrect because there is some impact on call processing during an ICM Logger failure. For example, some historical reports may not be available, some configuration changes may not be replicated, and some call data may be lost4.
Option F is incorrect because during an ICM Router failover, calls in progress in Cisco Unified Customer Voice Portal (CVP) are not disconnected. The CVP uses the Survivable Remote Site Telephony (SRST) feature to maintain the calls until the failover is completed5.
References:
1: Troubleshooting Cisco Contact Center Enterprise (CCET), page 2-4
2: Troubleshooting Cisco Contact Center Enterprise (CCET), page 2-6
3: Troubleshooting Cisco Contact Center Enterprise (CCET), page 2-8
4: Troubleshooting Cisco Contact Center Enterprise (CCET), page 2-10
5: Troubleshooting Cisco Contact Center Enterprise (CCET), page 2-12
NEW QUESTION # 24
What is needed to execute a particular script that is configured using script explore for a specific time?
- A. Dialed Number with scheduled script
- B. Agent mapped to Dialed Number and Dialed Number in turn mapped with scheduled script
- C. Dialed Number mapped to a CallType and in turn mapped to a scheduled script
- D. Dialed Number mapped to a CallType
Answer: C
Explanation:
Explanation
To execute a particular script that is configured using script explorer for a specific time, you need to have a dialed number mapped to a call type and in turn mapped to a scheduled script. This is because the dialed number identifies the call and associates it with a call type, which determines the routing script to be executed.
The routing script can be scheduled for different versions or times using the script explorer tool. The script explorer allows you to view, modify, and schedule scripts for different call types and dialed numbers12. References: Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5 (1) and 12.5 (2)1, Cisco Packaged Contact Center Enterprise Features Guide, Release
12.0 (1)2.
NEW QUESTION # 25
Which type of machine will run an automated deferred sync job?
- A. AW client machine
- B. Principal AW machine
- C. AW/HDS machine
- D. Secondary AW machine
Answer: A
NEW QUESTION # 26
What is used to build VXML applications?
- A. Configuration Manager
- B. Script Editor tool
- C. PCCE Web Administration Manager (S.P.O.G)
- D. Call Studio development platform
Answer: D
Explanation:
Explanation
To build VXML applications, you need to use the Call Studio development platform. Call Studio is an Eclipse-based graphical tool that allows you to create, edit, debug, and test voice applications that run on the VXML Server. Call Studio provides a drag-and-drop interface to design the call flow logic, define the prompts and grammars, and configure the application settings. Call Studio also supports custom elements, Java code, and web services integration to extend the functionality of the voice applications12. References: Cisco Unified Customer Voice Portal Getting Started Guide, Release 12.5(1)1, Cisco Unified Customer Voice Portal Developer Guide, Release 12.5(1)2.
NEW QUESTION # 27
Which two validations will be completed for the PCCE production deployment model on an ESXi server?
(Choose two.)
- A. The hypervisor provides enough power.
- B. Linux verification for containers.
- C. The lab is deployed properly.
- D. Correct RAM and CPU are being deployed.
- E. Ensure that the correct servers are on the correct sides.
Answer: D,E
Explanation:
Explanation
The PCCE production deployment model on an ESXi server requires two validations: ensuring that the correct servers are on the correct sides and verifying that the correct RAM and CPU are being deployed. These validations are necessary to ensure that the PCCE components are configured properly and have sufficient resources to run smoothly. The other options are not relevant for the PCCE production deployment model on an ESXi server. Linux verification for containers is not applicable because PCCE does not use containers. The hypervisor provides enough power is not a validation step, but a prerequisite for the ESXi server. The lab is deployed properly is not a validation for the production deployment model, but for the lab deployment model. References: Virtualization for Cisco Packaged CCE Release 11.6(x)1, Deployment Type Info API2.
NEW QUESTION # 28
What are two considerations for PCCE 2K installation? (Choose two.)
- A. add Router Logger after installing software
- B. run Websetup after installing the software
- C. run Domain Manager tool, add root, facility, and instance
- D. needs ICM/CCE software installed on all ICM/CCE servers
- E. add PGs via PG setup after installing the software
Answer: C,D
Explanation:
Two considerations for PCCE 2K installation are to run Domain Manager tool, add root, facility, and instance, and to ensure that ICM/CCE software is installed on all ICM/CCE servers. The Domain Manager tool allows the administrator to define the domain structure for PCCE and add root, facility, and instance objects. Additionally, Websetup should be run after installing the software to configure the ICM/CCE environment. Adding PGs via PG Setup should only be done after installing the software, and it is not necessary to add Router Logger after installation.
NEW QUESTION # 29
Which telephony deployment is between a TDM trunk and a VOIP?
- A. CUSP
- B. CUCM
- C. CUBE
- D. Voice gateway (VGW)
Answer: D
Explanation:
The telephony deployment between a TDM trunk and a VOIP is a voice gateway (VGW). A voice gateway is a hardware or software device that acts as a bridge between a TDM trunk and a VOIP network. It allows TDM and VOIP calls to be connected and terminated, and can also provide additional features such as call routing, call forwarding, call waiting, and call recording. CUCM, CUBE, and CUSP are not involved in this type of deployment.
NEW QUESTION # 30
What is an enterprise-focused Session Border Controller (SBC) providing voice and video connectivity from the enterprise IP network to service provider SIP trunks?
- A. DNIS
- B. CUBE
- C. CVP
- D. CUCM
Answer: B
Explanation:
A Session Border Controller (SBC) is a networking device designed to secure and control voice and video traffic as it enters and leaves an enterprise IP network. An enterprise-focused SBC provides voice and video connectivity from the enterprise IP network to service provider SIP trunks, ensuring that the calls are compliant with service provider requirements. CUBE (Cisco Unified Border Element) is an enterprise-focused SBC from Cisco that provides voice and video connectivity from the enterprise IP network to service provider SIP trunks. CUCM (Cisco Unified Communications Manager), CVP (Customer Voice Portal), and DNIS (Dialed Number Identification Service) are not enterprise-focused SBCs.
NEW QUESTION # 31
Which two claim rules will be added to specify the claims sent from ADFS to Cisco Identity Service as part of a successful SAML assertion in PCCE? (Choose two.)
- A. Unspecified - For the Incoming name ID format
- B. sAMAccountName - Logon names maintained for backward compatibility
- C. E-Mail Address - For the Outgoing claim type
- D. user_principal - For Identifying the authentication realm of the user in the assertion sent to Cisco Identity Service.
- E. uid - For Identifying the authenticated user in the claim sent to the applications
Answer: B,E
Explanation:
When configuring SAML authentication for PCCE (Cisco Packaged Contact Center Enterprise) with ADFS (Active Directory Federation Services), you will need to specify certain claim rules that determine which attributes of the user's AD account will be sent in the SAML assertion to Cisco Identity Service.
sAMAccountName is a common attribute that contains the logon name for the user, used for backwards compatibility with older systems that may not support newer authentication methods.
uid is an attribute that can be used to uniquely identify the user in the claims sent to the applications. This attribute is used in Cisco Identity Service to match the user to their corresponding PCCE account.
NEW QUESTION # 32
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Cisco 500-444 certification exam is an important credential for IT professionals working in the contact center industry. Cisco Contact Center Enterprise Implementation and Troubleshooting certification validates the knowledge and skills needed to deploy and troubleshoot Cisco CCE solutions, which are widely used in large organizations and enterprises around the world. By achieving this certification, IT professionals can demonstrate their expertise in implementing and maintaining complex contact center solutions, which can lead to career advancement and increased job opportunities.
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