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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

Question 1

Which practice uses pre-defined, standardized procedures to enable fulfilment times to be clearly communicated?

A. Problem management
B. Service request management
C. Incident management
D. Service level management

Question 2

Which is a recommendation of the guiding principle 'think and work holistically'?

A. Review service management practices and remove any unnecessary complexity
B. Conduct a review of existing service management practices and decide what to keep and what to discard
C. Use the four dimensions of service management to ensure coordination of all aspects of an improvement initiative
D. Review how an improvement initiative can be organized into smaller, manageable sections that can be completed in a timely manner

Question 3

Which statement about a service value stream is CORRECT?

A. It is a value chain activity
B. It is used to provide governance
C. It integrates practices for a specific scenario
D. It uses prescriptive inputs and outputs

Question 4

Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?

A. Deployment management
B. Service configuration management
C. IT asset management
D. Change enablement

Question 5

Which two practices use workarounds?

A. Change enablement and continual improvement
B. Incident management and continual improvement
C. Change enablement and problem management
D. Problem management and incident management

Solutions: