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EXIN ITILFNDv4 Exam Syllabus Topics:

SectionWeightObjectives
Organizational Structure and Roles10%- Teams and groups
- Key roles and responsibilities
Technology and Information Management10%- Role of technology in service management
- Information management principles
ITIL Practices30%- Service management practices
  • 1. Service level management
    • 2. Change enablement
      • 3. Incident management
        • 4. Availability management
          • 5. Capacity and performance management
            • 6. Service request management
              • 7. Business continuity management
                • 8. Problem management
                  - Technical management practices
                  • 1. Infrastructure and platform management
                    • 2. Software development and management
                      • 3. Deployment management
                        - General management practices
                        • 1. Information security management
                          • 2. Supplier management
                            • 3. Relationship management
                              • 4. Continual improvement
                                Key Concepts of Service Management15%- Service management as a practice
                                - Services, service offerings, service relationships
                                - Value, value co-creation, stakeholders
                                ITIL Service Value System20%- Governance
                                - Purpose and components
                                - Service value chain
                                • 1. Engage
                                  • 2. Deliver and support
                                    • 3. Design and transition
                                      • 4. Obtain/build
                                        • 5. Improve
                                          • 6. Plan
                                            - Continual improvement
                                            ITIL Guiding Principles15%- Collaborate and promote visibility
                                            - Progress iteratively with feedback
                                            - Keep it simple and practical
                                            - Start where you are
                                            - Think and work holistically
                                            - Focus on value
                                            - Optimize and automate

                                            ITILFNDv4 Exam: Everything Before You Buy

                                            The ITILFNDv4 exam is a EXIN certification exam validating the EXIN ITIL 4 Foundation syllabus shown above. It belongs to these credential paths: ITIL 4 Managing Professional, ITIL 4 Strategic Leader. Candidates in 2026 prepare for it with Exams-boost's 376 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.

                                            Online proctored or in-person at authorized test centers Register for the EXIN ITIL 4 Foundation exam through these official channels:

                                            After booking, Exams-boost delivers your practice questions within 1 minute — preparation starts the same day.

                                            Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 376 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations — and the website runs discounts at intervals, so timing your purchase can save a little more.

                                            The EXIN ITIL 4 Foundation exam contains 40 to complete within 60 (75 for non-native language speakers). Timed simulation in the Exams-boost Desktop Test Engine teaches that rhythm before exam day does.

                                            The official EXIN ITIL 4 Foundation outline defines 6 domains. The leading three are ITIL Service Value System (20%), ITIL Practices (30%), and Organizational Structure and Roles (10%). The full list is in the topics section above, and Exams-boost's 376 practice questions cover each one.

                                            EXIN recommends these training resources for the EXIN ITIL 4 Foundation exam:

                                            Follow the training with steady self-testing — the 376 practice questions from Exams-boost help you apply theory and fill any gaps the training leaves.

                                            No formal prerequisites; no prior IT experience required Since requirements change over time, confirm the latest on the official EXIN exam page before scheduling.

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                                            The EXIN ITIL 4 Foundation exam requires 65% (26/40) to pass, and registration costs $385 USD. A failed attempt means paying the same fee again — a readiness check with the Exams-boost engines before booking is the cheaper option.

                                            EXIN ITIL 4 Foundation Sample Questions:

                                            Question #1

                                            Which practice uses pre-defined, standardized procedures to enable fulfilment times to be clearly communicated?

                                            • A. Problem management
                                            • B. Service request management
                                            • C. Incident management
                                            • D. Service level management
                                            Reveal Solution  Discussion  0

                                            Correct Answer: B  🗳️

                                            Question #2

                                            Which is a recommendation of the guiding principle 'think and work holistically'?

                                            • A. Review service management practices and remove any unnecessary complexity
                                            • B. Conduct a review of existing service management practices and decide what to keep and what to discard
                                            • C. Use the four dimensions of service management to ensure coordination of all aspects of an improvement initiative
                                            • D. Review how an improvement initiative can be organized into smaller, manageable sections that can be completed in a timely manner
                                            Reveal Solution  Discussion  0

                                            Correct Answer: C  🗳️

                                            Question #3

                                            Which statement about a service value stream is CORRECT?

                                            • A. It is a value chain activity
                                            • B. It is used to provide governance
                                            • C. It integrates practices for a specific scenario
                                            • D. It uses prescriptive inputs and outputs
                                            Reveal Solution  Discussion  0

                                            Correct Answer: C  🗳️

                                            Question #4

                                            Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?

                                            • A. Deployment management
                                            • B. Service configuration management
                                            • C. IT asset management
                                            • D. Change enablement
                                            Reveal Solution  Discussion  0

                                            Correct Answer: C  🗳️

                                            Question #5

                                            Which two practices use workarounds?

                                            • A. Change enablement and continual improvement
                                            • B. Incident management and continual improvement
                                            • C. Change enablement and problem management
                                            • D. Problem management and incident management
                                            Reveal Solution  Discussion  0

                                            Correct Answer: D  🗳️

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