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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which practice includes management of workarounds and known errors?

A) Problem management
B) Service configuration management
C) Monitoring and event management
D) Incident management

2. What is the purpose of the 'incident management' practice?

A) To support the agreed service quality by effective handling of all agreed user-initiated service requests
B) To capture demand for incident resolution and service requests
C) To minimize the negative impact of incidents by restoring normal service operation as quickly as possible
D) To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents

3. A good way to apply the ITIL guiding principle 'focus on value' is to:

A) Be aware of system complexity
B) Understand why services are used by service consumers
C) Do less tasks but in a better way with higher quality
D) Understand the whole, but do something

4. Which is a purpose of the 'relationship management' practice?

A) To protect the information needed by the organization to conduct its business
B) To identify, analyze, monitor, and continually improve links with stakeholders
C) To be the entry point and single point of contact for the service provider with all of its users
D) To systematically observe services and service components

5. How do 'continual improvement registers' help to create value?

A) By documenting all improvement ideas in a single place
B) By making improvements visible
C) By assigning change authorities for change requests
D) By monitoring achievement against service level targets

Solutions: