Try Avaya : 33820X valid & accurate questions and answers
Updated: Sep 05, 2026
No. of Questions: 65 Questions & Answers with Testing Engine
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Avaya 33820X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Exam |
| Exam Number: | 33820X |
| Related Certifications: | ACDS-3382 |
| Available Languages: | English |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 60 - 64 |
| Exam Format: | Multiple Choice, Scenario-based, Drag and Drop |
| Passing Score: | 68% - 71% |
| Exam Duration: | 90 minutes |
| Exam Price: | $125 USD |
| Recommended Training: | Avaya Aura Call Center Elite & Multichannel Design Course |
| Exam Registration: | Pearson VUE Registration Avaya Learning Portal |
| Sample Questions: | Avaya 33820X Sample Questions |
| Exam Way: | Computer-based, online or onsite proctored via Pearson VUE |
| Pre Condition: | No formal prerequisites; recommended: 6+ months experience with Avaya Aura Communication Manager and Call Center Elite solutions |
| Official Syllabus URL: | https://www.avaya.com/en/learning/ |
Avaya 33820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Elite Multichannel Integration & Design | 25-30% | - Server and database architecture - Security and compliance design - Multichannel routing and workflow design |
| Implementation & Migration Considerations | 20-25% | - Interoperability with third-party applications - Migration paths from legacy systems - Performance optimization and capacity planning |
| Solution Design Process | 21-25% | - Redundancy and high availability design - Scalability and sizing considerations - Requirements analysis |
| Avaya Aura Call Center Elite & Elite Multichannel Overview | 21-25% | - Supported deployment models - Key features and capabilities - Core architecture and components |
Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:
Question 1
A customer wants an Avaya Breeze® Snap-in that allows business analysts, non-technical resources and developers the ability to write logical business process flows.
Which Avaya Breeze® Snap-In would you recommend?
A. Enhanced Call Control Snap-in
B. Presence Snap-in D)
C. Context Store Snap-In
D. Engagement Designer Snap-In
Question 2
Avaya Elite Multichannel (EMC) Release 6.6 supports which three platforms? (Choose three.)
A. Microsoft.NET Framework R4.7.2
B. MS Windows Server 2012
C. MS Windows Server 2016
D. MS SQL 2017
E. MS SQL 2016
Question 3
With Avaya Proactive Outreach Manager (POM) and Afiniti Enterprise Behavioral Pairing, you can increase agent productivity by using Artificial Intelligence (AI) to choose the best agent available to handle an outbound contact, and support behavior-based past and predicted future behavior for a customer or agent.
Which application supports POM and Afiniti Enterprise Behavioral Pairing?
A. Avaya Intelligent Customer Routing
B. Avaya Aura® Call Center Elite Multichannel
C. Avaya Aura® Call Center Elite
D. Avaya Aura® Session Manager
Question 4
With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya is providing a robust foundation for enterprise cloud deployments. Each VPC Is built as a dedicated software image of Avaya's market leading Contact Center solutions.
What Is the default VPC hardware and software configuration?
A. Dedicated hardware and dedicated software
B. Shared hardware and shared software
C. Dedicated hardware and shared software
D. Shared hardware and dedicated software
Question 5
A customer wants their callers to have greater control over their interactions when they reach their contact centers. They want their callers to be able to get a callback when the next agent is available, or schedule a callback for a day/time that is most convenient. Callers should also be able to continue to hold. Avaya Callback Assist (CBA) gives a customer control of their interaction with the contact center by providing the customer with the estimated wait time and options.
Avaya Callback Assist (CBA) can be installed in which three different environments based on these business requirements? (Choose three.)
A. Tl/El
B. Analog
C. CTI
D. SIP
E. AACC
Solutions:
| Question 1 Answer: D | Question 2 Answer: A,C,D | Question 3 Answer: C | Question 4 Answer: D | Question 5 Answer: C,D,E |
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