2023 Realistic Verified 33820X exam dumps Q&As - 33820X Free Update [Q10-Q35]

2023 Realistic Verified 33820X exam dumps Q&As - 33820X Free Update

Use Real 33820X Dumps - 100% Free 33820X Exam Dumps

NEW QUESTION 10
Workspaces for Elite with POM Integration can Increase agent productivity by providing a unified desktop for agents to handle all inbound and outbound voice tasks, and which three types of calls? (Choose three.)

A. Predictive
B. Performance
C. Preview
D. Proficient
E. Progressive

Answer: A,C,E

NEW QUESTION 11
Refer to the exhibit.

This high-level diagram shows what a customer's infrastructure might look like with their migration to Avaya OneCloud™ ReadyNow.
With the information in the exhibit, which routing technique would you place in the box with the question mark, to provide connectivity for application support?

A. Multiprotocol Label Switching (MPLS) SD-WAN
B. Multiprotocol Transmitter Module (MTM)
C. Multiprotocol TX Module (MTM)
D. Multiprotocol Ethernet (ME)

Answer: A

NEW QUESTION 12
Avaya Survey Assist is a multi-purpose application that allows you to easily create automated voice and SMS surveys. It supports full integration into the Avaya Experience Portal (AEP) and Proactive Outreach Manager (POM) for voice and SMS transactions.
Which two are current deployment options for Avaya Survey Assist? (Choose two.)

A. Cluster Mode
B. Geo-redundancy
C. Single Box
D. Upgradable Single Box

Answer: A,C

NEW QUESTION 13
With Avaya Proactive Outreach Manager (POM) and Afiniti Enterprise Behavioral Pairing, you can increase agent productivity by using Artificial Intelligence (AI) to choose the best agent available to handle an outbound contact, and support behavior-based past and predicted future behavior for a customer or agent.
Which application supports POM and Afiniti Enterprise Behavioral Pairing?

A. Avaya Intelligent Customer Routing
B. Avaya Aura® Session Manager
C. Avaya Aura® Call Center Elite
D. Avaya Aura® Call Center Elite Multichannel

Answer: C

NEW QUESTION 14
A Call Center Elite customer is currently running only a voice channel, and does not have either Interaction Center (IC) or Elite Multichannel (EMC). Which product enables them to implement Multichannel?

A. Avaya Breeze®
B. Avaya Workspaces® for Elite
C. Avaya Oceana®
D. Avaya Control Manager

Answer: B

NEW QUESTION 15
Avaya OneCloud - Public Delivery leverages Avaya UC and CC technology and solutions for a seamless transition to the cloud. Which two options are available with Avaya OneCloud - Public Delivery? (Choose two.)

A. IX™ Contact Center
B. IX™ Workforce Engagement
C. IX™ Orchestration
D. IX,H Workplace

Answer: A,D

NEW QUESTION 16
A customer with a large Contact Center needs a self-service landing pad for incoming calls to handle all the requests that don't require agent support, and also provide a means to fairly distribute agent-bound calls among multiple sites by using Avaya Intelligent Customer Routing (ICR).
When there are multiple Communication Manager (CM) systems, what allows ICR to connect to the PSTN and CM with Call Center Elite systems via SIP?

A. Avaya Aura® Media Server
B. Avaya Oceana®
C. Avaya Aura® Session Manager
D. Avaya Session Border Controller

Answer: C

NEW QUESTION 17
Which three statements are true for the Avaya Aura® Call Center Elite ordering process? (Choose three.)

A. Call Center Elite 8.0 goes to market per the Avaya Global Product Distribution policy.
B. It is sold through Direct and Indirect channels.
C. Call Center Elite includes Business Advocate.
D. CC-Elite can be ordered as a standalone for a 3rd party PBX.
E. Call Center Elite requires CMS.

Answer: A,B,C

NEW QUESTION 18
A Contact Center manager wants an application solution that will identify and determine the caller's intent through simple customer conversations using speech and self-service. They also want to serve themselves and eliminate geographic boundaries through true enterprise routing.
Which application solution will meet their requirements?

A. Avaya Intelligent Customer Routing
B. Avaya IX™ Workforce Engagement
C. Avaya Proactive Outreach Manager
D. Avaya Call Management System

Answer: C

NEW QUESTION 19
You are designing a solution for a customer with Avaya IX™ Workforce Engagement and Avaya Contact Recorder (ACR) in their contact center.
When determining the number of DSP's required for agent recording in an all IP environment using DMCC Call Recording, what is the recommended ratio used?

A. Number of agents X 5 = DSPs
B. Number of agents X 4 = DSPs
C. Number of agents X 2 = DSPs
D. Number of agents X 3 = DSPs

Answer: D

NEW QUESTION 20
Avaya OneCloud IX,H Contact Center is a true, multi-tenant, complete Contact Center solution that provides a simplified cloud experience for operations and agents. A customer needs skill-based call center routing as part of their solution.
Which two IX™ Contact Center bundles offer this feature? (Choose two.)

A. Basic Bundle
B. Advanced Bundle
C. Voice Bundle
D. Reporting Bundle

Answer: A,B

NEW QUESTION 21
Refer to the exhibit.

This exhibit shows an example of the Call Management System (CMS) and Call Center Elite architecture. A customer wants CMS so It can manage their separate business units, departments, or locations from a single reporting point.
How many Automatic Call Distribution (ACD) queues can a single CMS system report on?

A. 0
B. 1
C. 2
D. 3

Answer: B

NEW QUESTION 22
Avaya OneCloud IX,H Contact Center is a true, multi-tenant, complete Contact Center solution that provides a simplified cloud experience for operations and agents. A customer needs skill-based call center routing as part of their solution.
Which two IX™ Contact Center bundles offer this feature? (Choose two.)

A. Basic Bundle
B. Reporting Bundle
C. Voice Bundle
D. Advanced Bundle

Answer: A,B

NEW QUESTION 23
You have designed a reference solution that includes the Avaya G450 Media, which is targeted for mid-to-large sized branch offices, medium sized standalone businesses, or small campus environments.
The robust TDM capabilities for scalability and deployment flexibility Includes 192 analog or digital (DCP) ports, up to 8 Tl/E1s up to 10,000 Busy Hour Call Completions, and how much DSP channel capacity?

A. 0
B. 1
C. 2
D. 3

Answer: B

Explanation:
Reference:
https://www.trcnetworks.com/avaya-media-gateways-g250g350g430g450g650g860ig550/

NEW QUESTION 24
A client wants a solution to view live, real-time information, and see the immediate results of their adjustments.
From a migration standpoint, in addition to Avaya Aura® Call Center Elite, which additional application will preserve the customer investment?

A. Avaya Intelligent Customer Routing
B. Avaya IX™ Workforce Engagement
C. Avaya Call Management System
D. Avaya Aura® Elite Multichannel

Answer: C

NEW QUESTION 25
A customer wants their callers to have greater control over their interactions when they reach their contact centers. They want their callers to be able to get a callback when the next agent is available, or schedule a callback for a day/time that is most convenient. Callers should also be able to continue to hold. Avaya Callback Assist (CBA) gives a customer control of their interaction with the contact center by providing the customer with the estimated wait time and options.
Avaya Callback Assist (CBA) can be installed in which three different environments based on these business requirements? (Choose three.)

A. SIP
B. CTI
C. Analog
D. AACC
E. Tl/El

Answer: B,D,E

NEW QUESTION 26
A customer has inquired about Avaya Callback Assist (CBA) to learn about immediate and scheduled callbacks with Avaya Experience Portal. From a technical and administration standpoint, CBA supports which two environments? (Choose two.)

A. EC500
B. CTI
C. PRI
D. SIP

Answer: A,D

NEW QUESTION 27
An agent license in Avaya Call Management System is consumed for each agent logged in to at least one measured skill. Regardless of the number of skills assigned to an agent, only one CMS agent license Is consumed when an agent logs In to one or more measured skills. Agent licenses are enabled on CC Elite and CMS, and the Elite Agent licenses are for the ACD functionality.
If CMS is reporting on three ACDs with 500 active agents each, how many agents would it be licensed for?

A. 0
B. 1
C. 2
D. 3

Answer: C

NEW QUESTION 28
Avaya Intelligent Xperiences provides different Avaya OneCloud deliveries.
Which software delivery is multi-tenant and designed for customers that require more standard feature functionality in their UC and CC solutions?

A. Hybrid
B. Public
C. CPaaS
D. Private

Answer: A

NEW QUESTION 29
A customer wants to avoid large upfront capital expenses for software licenses with capacities that may or may not be needed.
Which Avaya OneCloud™ ReadyNow offer is the foundation of a rate card model that includes hardware, software usage, installation, operation, and maintenance as a monthly recurring charge?

A. Ready Now Solutions
B. Proof of Concept
C. Contact Center Bundles
D. Virtual Private Clouds

Answer: D

NEW QUESTION 30
Avaya Elite Multichannel (EMC) is a Microsoft Windows-based software feature set.
Avaya Elite Multichannel R6.6 integrates with MS Dynamics 365 in which two use cases? (Choose two.)

A. Microsoft Dynamics (thin client) embedded with Avaya Elite Multichannel APIs (channel controls)
B. Avaya Elite Multichannel agent desktop (thick client) and Microsoft Dynamics (thick client) embedded together on the agent desktop
C. Microsoft Dynamics (thick client) embedded with Avaya Elite Multichannel APIs (channel controls)
D. Avaya Elite Multichannel agent desktop (thick client) with Microsoft Dynamics web client

Answer: C,D

NEW QUESTION 31
Avaya Aura® and Call Center Elite together help reduce the total cost of ownership (TCO) with centralization and consolidation.
Avaya's open architecture provides feature and investment options for any enterprise, and customers can choose from which two options? (Choose two.)

A. Cloud Contact Center with AACC
B. Subscription-based payments
C. Cloud Storage Box
D. Managed Private or Hybrid Networks

Answer: D

NEW QUESTION 32
An existing customer is interested in an Avaya Aura® suite that is comprised of the following applications:
* Desktop applications
* Call Routing Server
* Multimedia services
* Management applications
Based on these requirements, which solution would you recommend to the customer?

A. Avaya Proactive Contact
B. Avaya Control Manager
C. Avaya Aura® Elite Multichannel
D. Avaya Aura® Call Center Elite

Answer: A

NEW QUESTION 33
An Avaya customer has ordered an Avaya Call Management System (CMS) Release 19 without a turnkey server, for installation on one of their customer provided VMware vSphere systems.
The CMS Release 19 turnkey servers are provided by the Avaya Solutions Platform program, with the server fitting which profile?

A. ASP 130
B. ASP 100
C. ASP 110
D. ASP 120

Answer: C

NEW QUESTION 34
Refer to the exhibit.

In this example, the target market is enterprise contact centers and general enterprise telephony customers who are implementing CTI applications with Communications Manager.
Which open standards-based solution runs on a Linux server, is tightly integrated with a Communication Manager and Elite Multichannel solution, and is missing from this diagram?